Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Nov 5, 2023 2:44:43 AM

Turbotax premier 2023 gives a "there seems to be a problem" notice when uploading quicken files. I have tried it both with quicken running and not running. Suggestions?

The path it shows appears to be correct, and I've tried using the browse function as well.  

1 44 3327
24 Replies
Level 15
Nov 5, 2023 6:17:05 AM

You can try contacting Support tomorrow, but you might want to hold off until the software is updated (as it was just released).

 

How do I contact TurboTax? (intuit.com)

Level 3
Nov 5, 2023 9:31:14 AM

I do not think you will be able to a direct import from Quicken into TurboTax (TT) right now.
You will be able to do so after the Jan 1, 2024 or sometime after that.
I think Quicken will need to update the program before you can import it into TT.

In the mean time for what data that is available right now in Quicken you can to do this.

Open Quicken - Go to Reports - go to Tax - First pick Capital gains - make sure the Date is for Current Year (2023) (Year to Date) - then Export - then pick Report to Tax Report File - Save it somewhere you know how to find it - Name it 2023 Cap Gains or something like that.

Next do the same for Tax Schedule - once again make sure it is for Current Year - then Export - then pick Report to Tax Report File - Save it somewhere you know how to find it - Name it 2023 Tax Schedule or something like that.

Remember the year is not over yet.

Double check the reports before you import them into TT.

Now you will be able to open TT and have it import those files.

TT will import one file at a time.

I think if you want to do it again later you will have to remove the imported files in TT and import from Quicken again. Otherwise it may double the figures in TT.

I hope this helps and I didn't miss a step.

Returning Member
Nov 8, 2023 9:50:19 AM

TurboTax will import a .tfx file. Open the Tax Schedule report in Quicken, then select Export and save as "report to tax export file".  Then open TurboTax import from accounting software and choose "Other Financial  Software (TFX file)" and choose the file you saved. 

Level 2
Nov 13, 2023 7:36:41 PM

Same problem here.  I've waited and continue updates but this problem has not been addressed or resolved.  Previous years worked fine as soon as I got my product.  

Level 2
Nov 14, 2023 4:17:44 AM

All this is well and good, but Intuit needs to fix this, and rapidly.  I've been both a Quicken and Turbotax user for over 20 years, and one would think this particular piece of system integration would be one of the first things the programmers would make sure works before release.

 

BTW: it is not entirely transparent how to create a TXF file in quicken.  I'm just going to wait till it gets fixed, or until I have all my tax paper in hand in February to even look at it again.

 

Level 2
Nov 28, 2023 5:28:02 PM

agree, not sure why this doesn't work now?  Shouldn't have to wait until after the new year???

Level 3
Nov 28, 2023 6:32:43 PM

I may be wrong but I do believe Quicken export into TurboTax is year specific. I mean that when Quicken updates their software for the next fiscal year (2024) they will fix the export when 2023 is over.

Also note that TurboTax does not have all of the forms ready yet. But can also be used for estimation.

That way all of the previous years activity is complete.

Now with that said you can always contact Quicken Support and ask when they will include the fix for this yearly problem.

https://www.quicken.com/support#contact-support

Also note that this was a major problem for the 2022 import into TurboTax.

It took a long time for the fix.

I found the Quicken Community article that shows the fix was made available about June 1.

https://community.quicken.com/discussion/7930013/turbotax-import-failed-error-2-tax-year-2022-turbotax/p2

 

Level 2
Nov 28, 2023 6:51:44 PM

I was able to import my Quicken files as soon as I got my Turbo Tax in previous years.  

 

I did figure out how to get my data from Quicken using the suggested  method from the Turbo Tax error message.  In Quicken, "File", "File Export", "Export Turbo Tax Schedule Report" (3rd one down), it will show "Quicken will export data from the previous year, OK".  Remember your file path and the location your file is in.

Go to Turbo Tax, "File", "Import", "From accounting software", "Other financial software", "Continue" and "browse" to pick your file.

Level 2
Nov 28, 2023 7:57:24 PM

I differ with your understanding of things are basically every point.

1. Until THIS year, and this year only, the import function worked fine via Quicken as of the Thanksgiving weekend. That includes last year. And it was suitable for tax PLANNING purposes using the current calendar year prior to January of the next year.

 

2. "Support" is ill-informed on this question, and the woman I spoke with had zero interest in investigating the issue to find out when this essential and advertised feature will be fixed.

 

3. This is not a problem with Quicken. This is YOUR problem, with Turbo Tax. TT does not import properly as it needs to. YOU need to fix YOUR product rather than point fingers at what is now another company that divorced from YOUR product.

Level 1
Dec 1, 2023 9:02:36 PM

Exactly this has to be a TT  error and we should not have to wait until next year for it to work. It's always work before and I never waited until the new year.

 

And like you i have used this ever year and never had this problem before. 

 

So when are you going to fix this Quicken Transfer problem ?

 

 

Level 2
Jan 4, 2024 10:07:23 AM

Was hoping this problem would be resolved after the new year, but no such luck.  Have never had this problem before even when importing at the end of the prior year.  Is there any official word on this?

Expert Alumni
Jan 8, 2024 12:01:32 PM

It appears you need to look under Reports in Quicken. 

  

Under Reports> Tax> Tax Schedule  

The icon next to the printer when hovering over it says Export Report Data to Different Formats.  

There is an option for Report to Tax Export File (TXF).  

 

Can you let me know if this works for you?

Level 2
Jan 8, 2024 12:21:10 PM

This is a workaround, but it is clearly a much more manual process.  TurboTax has been able to Import directly from Quicken for years, without requiring any explicit steps on the Quicken side.

Level 2
Jan 8, 2024 3:18:58 PM

Yes, creating a TXF in quicken does work.  HOWEVER, what I, and I suspect many other users are commenting on is that in Turbotax, when you click on File/Import, and select the QDATA file to import from, it fails.  This has ALWAYS worked, for years (at least 20 for me).

 

This is the problem that needs to be fixed.

Level 2
Jan 8, 2024 3:30:11 PM

Exactly.  I don't know why this is so difficult to understand

Level 2
Jan 8, 2024 3:55:59 PM

agree.

Don't know why we can't get a straight answer out of TT as to when this will be fixed.

Level 1
Jan 8, 2024 7:57:39 PM

Ditto.  Never had to create a separate file

download. What’s with Intuit?

Level 2
Jan 9, 2024 10:52:25 AM

I just opened up last year's Turbo Tax 2022 and had no problem importing from my current Quicken file.  So this problem is clearly with the new Turbo Tax 2023

Level 2
Jan 9, 2024 3:25:54 PM

well, guess that answers that question - it's a TT 2023 issue.

I'm new to TT, bought it cause I expected it to read my Quicken file - very sad it doesn't work.

Do realize that the work around does work, so guess it could be worse.

When will TT fix this?

Expert Alumni
Jan 11, 2024 5:10:43 PM

The TurboTax for Windows personal software can import data directly from Quicken of the same year, plus the prior and following year.    This means that TurboTax Desktop for Windows 2023 can directly import from Quicken 2022, Quicken 2023, and Quicken 2024.

 

Although data from Quicken versions outside the three-year window cannot be directly imported, you can still import from the Quicken .txf file.

 

I am attaching the current instructions from TurboTax to directly import Quicken data.   The version of Quicken you are using matters when importing.   Can you tell me what version of Quicken you are importing from and which directions are not working from this Help Article - Importing Quicken Data To TurboTax Desktop

 

@gsundel 

Level 2
Jan 11, 2024 5:19:38 PM

Quicken Classic Business and Personal

Version R53.32

Build 27.1.53.32

Windows 11

Level 2
Jan 11, 2024 7:39:34 PM

@HStansfield @DawnC 

 

So I have the same version as HStandfield, but i'm still on Windows 10 not 11.

But I just upgraded TT 23.000.0367 this evening and now the import works.

so maybe fixed in the latest release of TT?

 

I looked at all of Dawn's post and the only thing I hadn't tried before was ensuring the Quicken file was open when doing the import.  Turns out now with the TT update, if Quicken file is closed, it actually starts up Quicken - so don't know if it would have worked before or not.

 

But seems to work now.  Good luck all - and thanks Dawn for your message.  But seems to work with Quicken Classic SaaS version too. 

Level 2
Jan 11, 2024 7:41:16 PM

forgot to update, mine is Quicken Classic Deluxe (not business and personal) R53.32

Level 2
Jan 11, 2024 8:05:25 PM

I think we all know this and most of us have been doing it for years.  The point is that it doesn't work.

 

And given Quicken's subscription model, I don't think referring to Quicken 2022, Quicken 2023, etc, really makes any sense.  I'm always running the latest version of Quicken because it automatically updates.  Currently, I'm on R53.32 Build 27.1.53.32