See this TurboTax help article:
https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611
Make sure that you are using an Administrator account.
https://ttlc.intuit.com/questions/1899267-administrator-rights-mac
This did not correct the problem. TurboTax is having an initiation problem with the icon bounding. I am familiar with Security settings and Apple notifications and that is not the case here.
@Hendrickson wrote:
This did not correct the problem. TurboTax is having an initiation problem with the icon bounding. I am familiar with Security settings and Apple notifications and that is not the case here.
Again what OS are you running. I have no problems with it opening.
10.15.7
i did have some success with product when I first installed it in December. Then today I think it tried to update but no messages just failed. Did full uninstall, reinstall from CD restart and now nothing.
Simply re-downloading does nothing since the problem might be in a support file that must be deleted in addition to the application.
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax
https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac
It's pretty clearly bug in the app, its crashing (no "uninstall" helps):
2021-01-07 21:15:53.643 TurboTax 2020[1970:51537] -[NSNull length]: unrecognized selector sent to instance 0x7fff913a6000
2021-01-07 21:15:53.644 TurboTax 2020[1970:51537] Terminate called after uncaught c++ exception:
0 TurboTax 2020 0x00000001069c801b PrintStackAndTerminateOnUncaughtCPPException + 59
1 libc++abi.dylib 0x00007fff70efe887 _ZSt11__terminatePFvvE + 8
2 libc++abi.dylib 0x00007fff70efe829 _ZSt9terminatev + 41
3 libdispatch.dylib 0x00007fff73b7666c _dispatch_client_callout + 28
4 libdispatch.dylib 0x00007fff73b784b0 _dispatch_queue_override_invoke + 763
5 libdispatch.dylib 0x00007fff73b84957 _dispatch_root_queue_drain + 326
6 libdispatch.dylib 0x00007fff73b85097 _dispatch_worker_thread2 + 92
7 libsystem_pthread.dylib 0x00007fff73dd09f7 _pthread_wqthread + 220
8 libsystem_pthread.dylib 0x00007fff73dcfb77 start_wqthread + 15
(this was on macOS 10.15.7)
I have no problem whatsoever. I suggest that you call TurboTax support and ask for Mac technical support.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Clearly doesn't work at all on macOS 10.15.7. Pretty sad that 'on-line' download is same outdated version from October as is on the CD...
Good that Amazon offers free returns on this. If this is not fixed soon better just return for full refund...
The current download should be the Jan 7 updated version that has crash fixed in it. I suggest doing the uninstall again and download a fresh copy from TurboTax. If purchased form Amazon then call TurboTax customer support to get the current fixed version pushed to you.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Download is still old version (from https://shopping.turbotax.intuit.com/), still getting old broken version:
m_turbotax_1040p_amz_2020.010.0101.dmg
Why would I need to call and wait forever on phone for new fixed version? Doesnt make any sense.... Why arent updated downloads freely available....
So after wasting time to call support, all I get is automated system that sent email with useless "download" instructions that just refer to same old broken download....
@mac23345 wrote:
Download is still old version (from https://shopping.turbotax.intuit.com/), still getting old broken version:
m_turbotax_1040p_amz_[phone number removed].dmg
Why would I need to call and wait forever on phone for new fixed version? Doesnt make any sense.... Why arent updated downloads freely available....
I just downloaded the .dmg install file for Home & Business from the TurboTax website and it is indeed version r12.029 that was released on January 6.
I do not know what you are downloading or looking at but all versions were updated on Jan 6.
I login to intuit.com and go to downloads, only option I have is:
TURBOTAX PREMIER TAX YEAR 2020 MAC DOWNLOAD AMAZON
Which clearly has not been updated as it's still old "2020" version:
OK - that appears to be the AMAZON version. I really don't know how they update the Amazon version because it is a special product just for Amazon. I recommend that you call TurboTax support and see if they can push the the Jan 6 version that will probably solve your problem if you delete all files and install from scratch.
It was waste of time calling TurboTax "Support", as all you get is instructions how to download the same old broken version... I guess best course of action is to get refund from Amazon, if enough people do that that should make intuit wake up and fix the issue, before amazon pulls the item from sale...
So after following guidance to remove all Turbotax related files, deleting the app, restarting, reinstalling from CD, restarting, and having the same behavior I gave up for awhile. Then the next day at a different location and wifi access, I tried TurboTax and it processed the update and seems to be running OK now. Maybe a problem with the update app on Catalina?