Turbotax has locked my account wont let me log in

If you're still having trouble, please follow the instructions below to recover your account:

https://ttlc.intuit.com/replies/3300098

This only works if you are based in the US. I am foreign taxpayer therefore this form cannot be filled out. What's the next approach?

Yes had to make a new password

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

I am locked out of my TurboTax account for my stimulus payment

I would try to use the link under the sign in for Forgot User ID or Password. Use this link to contact TurboTax customer service. 

Itsbeen hours and turbo tax keeps tell me I'm locked out after waiting a long tim

• I know all my info and it won't let me log in
•  

would like my acct unlock please

Please see the following TurboTax Help article for assistance:  Sign in is temporarily locked

It's awful and there is no live customer service either. All these companies just want to take the money and we don't have that many options.

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

@jrmella4​​​​​​​

Turbo tax has locked me out of my account .  I need to fix Payers I.D. # to be able to e-file.  Help me get back in and to fix the problem.  

Please click the TurboTax help topic below, for account recovery assistance:

Account Recovery Request for your TurboTax Account

If you still need further assistance click the link below to contact us. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

What is the TurboTax phone number?

@Multimillion76

I am locked out of my account since yesterday. I need to get back in to sign and file my taxes. Yesterday the account froze, had chat help, but could never get back in. Need to get in and see if it will work now.

Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here. 

You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox or Microsoft Edge.

You can try recovering your account with your phone number. All  you need is the account information that was used to set up your account. If you don't have that information or you need assistance getting back into your account, you can follow the steps in this TurboTax FAQ here.

@Pantheon1991