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New Member
posted Jun 23, 2019 6:52:34 AM

Turbo tax customer support telephone number

2018 k-1 filing

3 106 18803
24 Replies
Level 15
Jun 23, 2019 7:45:03 AM

Support is closed on the weekends

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

To enter a Schedule K-1

  • Click on Federal Taxes (Personal using Home and Business)
    Click on Wages and Income (Personal Income using Home and Business)
    Click on I'll choose what I work on (if shown)
    Scroll down to Business Items (Business Investment and Estate/Trust Income using Home and Business)
    On Schedule K-1, click on the start or update button


Or enter k-1 in the Search box located in the upper right of the program screen. Click on Go to k-1

Level 1
Nov 8, 2019 1:35:18 PM

WHERE IS THE G-----D---- TELEPHONE NUMBER????????

Level 15
Nov 8, 2019 2:09:22 PM

@Labeg123 Read the post above yours and use the link given.

 

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Level 2
Nov 9, 2019 3:55:20 PM

LOVE how you can accept money 24-7 but cannot support your service for BASIC service, legal ramifications are coming. 

Level 2
Nov 9, 2019 3:58:19 PM

This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business.   Smarten up. 

Level 15
Nov 9, 2019 4:36:30 PM


@hatetbtax wrote:

This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business.   Smarten up. 


Tax season is from January thru April of each tax year.  During tax season TurboTax support is available 12 hours a day, seven days a week.

There is no reason to have agents available 24/7 when the vast majority of taxpayers have filed their tax returns prior to April 15.

TurboTax support

After

tax season is available from 5am to 5pm Pacific time, Monday thru Friday.

If your complaint is that support being available for 60 hours each week is not sufficient, then contact support during business hours to voice your complaint.

Level 15
Nov 9, 2019 4:44:03 PM

@hatetbtax 

If you have a question post it in this forum ... we may be able to help you before Monday. 

Level 15
Nov 9, 2019 4:44:16 PM


@hatetbtax wrote:

This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business.   Smarten up. 


FYI:  This is not "your" company.   Nobody here is a TurboTax employee.  This is a user-to-user help forum of other TurboTax users.  To talk directly with a TurboTax employee, use the link above to set up a phone call with customer support.

 

(What software company that sells do-it-youself software provides 24X7 support - that costs money and the price of the product would have to be high enough to support that - not practicable or realistic.)

 

And what does "Don't allow people to use your service 24/7..." even mean.   The ONLY "service" you can presently use, is the software program installed on your own computer (that you can use anytime you want just like any other application), but that is hardly a "service".    If you mean "online" service then that ended for 2018 on Oct 15 2019 and is presently getting ready for the 2019 tax year which will start sometime in December.

New Member
Feb 11, 2020 8:42:56 AM

Will not transmit completed and paid returns. Keeps asking to check for updates. Message says ....all updates installed . rebooted computer.... same results. 

Have used TurboTax / Intuit software over 8 + years. This never happen. Once paid tax preparer.  Purchased Home and Business from OfficeMax.

Level 15
Feb 11, 2020 8:50:04 AM


@wyattwc1 wrote:

Will not transmit completed and paid returns. Keeps asking to check for updates. Message says ....all updates installed . rebooted computer.... same results. 

Have used TurboTax / Intuit software over 8 + years. This never happen. Once paid tax preparer.  Purchased Home and Business from OfficeMax.


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member
Feb 13, 2020 9:03:55 AM

Need Turbo tax Phone number

 

Level 15
Feb 13, 2020 9:06:37 AM


@taupechair wrote:

Need Turbo tax Phone number

 


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

New Member
Feb 13, 2020 9:06:48 AM

Need a telephone number for an english speaking human being.

New Member
Mar 19, 2020 4:25:19 PM

I just file my 2019 taxes, and its keeps getting rejected because they asked for the AGI for 2018.  I put in the right figure and it still will not take.  Need help

 

Thank You

Roger

 

 

Expert Alumni
Mar 19, 2020 6:33:12 PM

At this point, if it keeps rejecting:

  1. First try entering  a for agi
  2. if that doesn't work print and mail the return in for this year.

Level 1
May 6, 2020 2:17:56 PM

I cannot submit my finished Turbo Tax form 1040 as it keeps asking me to update and then I get an error.  I did call Intuit at [phone number removed] & they wanted to email information & told me I could come to this website for help.

 

Marie

 

New Member
Jun 12, 2020 2:39:12 PM

What is the customer support phone #

Level 15
Jun 12, 2020 3:31:20 PM


@J17inCommunity wrote:

What is the customer support phone #


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or - 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On any TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

New Member
Jul 7, 2020 8:19:23 AM

My 2019 TurboTax Home & Business Crashed.  I need help reinstalling the program.  I have been a TurboTax user for more than 20 years and would appreciate assistance by phone.  I am getting ready to turn 77 and am not as swift as I was last year and would appreciate help.  [phone number removed]  Thank you.

Employee Tax Expert
Jul 9, 2020 9:47:35 AM

Please see the following link for directions on how to install the program on your computer.

 

Installing TurboTax

 

If you are still having issues, you can contact us for assistance using the link below.  

 

How do I contact TurboTax for help

New Member
Jan 28, 2021 10:01:56 AM

Hello, need help. didnt receive download info on 2020 turbotax, so tried to reorder. made mess of it. am severly handicap. It apears my windows keyboard sticking. replaced it. it seams an order was placed for wikndows don loa..rd & Mac CD. wbhat I wand is a Windows 2020 CD. Please issue credit for all previous purchases amounts should be $330.00 dollars and bill me the $110.00 for windows CD purchase. Please send me reply email advising when credited for other purchases. didnt receive any info on processing purchjase. also advise when Windows CD will ship. email address: [email address removed]. Thank you in advance for your quick response.

[PII removed]

Expert Alumni
Jan 28, 2021 10:54:55 AM

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link:  https://support.turbotax.intuit.com/contact/
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

Returning Member
Feb 16, 2021 10:44:53 AM

I need someone that can help fix my 2019 tax

Returning Member
Feb 16, 2021 10:58:24 AM

I won't someone I can pay. the delux trhe ones who fix it their self for me