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New Member
posted Jun 1, 2019 5:40:49 AM

Tax Year Prior to 2020: I would like to talk to someone

1 142 7218
24 Replies
Intuit Alumni
Jun 1, 2019 5:40:51 AM

  1. Click or tap here to go to our Contact us page.
  2. Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
  3. On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

For more information please click the link.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

New Member
Aug 5, 2019 5:35:42 AM

I would talk to some one live person

Level 15
Aug 5, 2019 6:34:13 AM

@Mzglo54 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

New Member
Dec 4, 2019 1:24:53 PM

Hi yes I would like to delete my account 

Level 15
Dec 4, 2019 1:55:06 PM

TurboTax accounts cannot be deleted, but you can abandon the account if you do not plan to use TurboTax any more. Or are you asking about  how to cancel an Advantage account?

 

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

New Member
Jan 16, 2020 2:32:54 PM

I need to download 2017 and 2018 taxes

Level 15
Jan 16, 2020 2:34:38 PM


@jdukes111 wrote:

I need to download 2017 and 2018 taxes


To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

New Member
Jan 23, 2020 10:15:08 AM

Cant remember my password from last year when I filed with turbotax trying to get my aging from last year please help

Level 15
Jan 23, 2020 10:18:29 AM


@laser318 wrote:

Cant remember my password from last year when I filed with turbotax trying to get my aging from last year please help


You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "

Try something else

"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

New Member
Jan 27, 2020 1:47:25 PM

I need help getting in to a old account 

Expert Alumni
Jan 27, 2020 1:54:47 PM

  1. Go to the account recovery page by clicking here:

TurboTax Account recovery

  1. Enter one of the following:
    • Phone number (recommended)
    • Email address
    • User ID
  2. Follow the on-screen instructions.

New Member
Feb 6, 2020 4:25:46 PM

My Tax where rejecting saying one of the SS# was wrong I corrected it a few times now and it’s saying the same

Expert Alumni
Feb 6, 2020 4:28:08 PM

Persons on a tax return are verified against what is on file with Social Security.  Sometime people have two middle names or two last names.  You can try a different combination if this is the case.  Sometimes Social Security may only use one of the last names or may think part of the middle name is part of a last name.  Also verify you are using the right social security number and the correct date of birth.

New Member
Feb 9, 2020 3:38:46 PM

I filed my 2019 federal tax and everything was fine until I had to put in my 2018 AGI and the IRS rejected it. Since I filed with turbo tax last I do not have the 2018 info saved. Is there any way to pull up last years and get my AGI.

Level 15
Feb 9, 2020 3:50:16 PM


@Mktilwic wrote:

I filed my 2019 federal tax and everything was fine until I had to put in my 2018 AGI and the IRS rejected it. Since I filed with turbo tax last I do not have the 2018 info saved. Is there any way to pull up last years and get my AGI.


https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

 

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Expert Alumni
Feb 9, 2020 3:51:27 PM

If you can't locate your 2018 return, you can request an online transcript or a copy by mail from the IRS transcript website

If the IRS keeps rejecting your return, you can print it and mail it in.

New Member
Feb 11, 2020 12:05:46 PM

I.e. Filed both state and federal taxes why did they Send me a paper check when I paid for e-filing isn't that the point

Expert Alumni
Feb 11, 2020 12:23:27 PM

The fact that you received checks for both your federal and state income tax refunds would seem to indicate that there might have been an issue with the direct deposit information you provided.

There could be other reasons, but only the IRS and your state taxing authority could tell you what those are.

Please see the TurboTax Help article What if I entered the wrong bank account for direct deposit?for more information.

For IRS contact information, please see IRS Phone Numbers in the IRS' Let Us Help You page.

New Member
Feb 13, 2020 12:26:16 PM

I have question about deductions and what you can claim on farming?

Expert Alumni
Feb 13, 2020 12:33:25 PM

You can use the following link to find options to contact a TurboTax agent, or click on the "Help" screen while logged in on Turbotax:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

New Member
Feb 15, 2020 1:13:37 PM

I cant use my turbo debit card .It keeps saying wrong pin number but its the right pin

Expert Alumni
Feb 15, 2020 3:03:26 PM

The link below should help

 

TurboTax Card Help

Returning Member
Feb 20, 2020 10:31:20 AM

My taxes got rejected I would like to know why

Expert Alumni
Feb 20, 2020 10:41:58 AM

When you were notified you tax return was rejected did you receive an error code or message?  If you did post the code or message for additional assistance.