Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password</a>
Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flashdrive.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have">https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535">https://ttlc.intuit.com/questions/1901535</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3791660-find-your-tax-data-file-on-your-computer-in-windows">https://ttlc.intuit.com/questions/3791660-find-your-tax-data-file-on-your-computer-in-windows</a>
You may have to clear your cache and cookies , sometimes this may slow you down from logging in and restart your computer. See below on how to clear cache: https://ttlc.intuit.com/replies/3300688 and also see this information: https://ttlc.intuit.com/replies/3301745
I have the same problem. I already e-filed my 2018 taxes but was wondering if I could access my TT account, which I can't. It keeps logging me out.
I have the same problem. I completed my 2018 filing but need to now access and cannot. I enter correct sign-in name and passwd and go directly back to sign-in page w/ no error messages! PLEASE FIX ASAP!
rocdoc:
First, try using a different browser to see if that makes a difference. If problem still occurs, you may or may not be using the correct User ID or password. Many people end up with multiple accounts without realizing it. Use the Account Recovery tool below, being sure to first perform the steps in the bold NOTE.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
Thanks for the suggestions. I cleared my browser, exited and then went to account recovery, and "tried something else" as suggested. I created a new password as instructed, and I have the same problem. When I log in, I go directly back to the login page!
If you're entering correct User ID and password, it sounds like some kind of cookie/cache problem or some other browser idiosyncracy.
What browser? Have you tried a different browser??
If the problem occurs with a different browser, then here's how to reach TurboTax Support tomorrow:
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.
rocdoc wrote:I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.
You're welcome. I'm glad that worked. Thanks for reporting back.
Using Chrome I was able to get in to my TT account also. Thanks.
@L00srs64 wrote:
Need to view amendment
That's not enough information to know what product you are using--online, desktop software, etc., what all you are doing/have done, or even what tax year. And there was no mention of what the problem is that prevents you from viewing your amended return.
Since this thread is about a log-in problem at Online TurboTax. I assume that is your issue as well. But what problem are you having in regards to a log in? I'll go ahead make 2 guesses in the interest of time.
First of all, if you're able to enter the User ID and password OK, but get a spinning circle (page loading icon), then log out, clear your browser internet cache. Delete any intuit-related cookies. Close the browser and refresh it, then try again. If the "spinning circle" problem persists with that browser, then you likely need to use a different browser for the TurboTax website. So try a different browser.
Or if you can't log in at all, such as don't know your User ID and/or password, here's how to recover account access. You may even discover you could have more than 1 account. Many people end up with multiple accounts without realizing it.
You can have up to 5 accounts (User IDs) that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
I want to purchase turbo tax and finish my income tax return!
@Tim DeWitt You do not say what you want to purchase--online software or desktop software to download to your own computer? You have added on to someone else's unrelated thread.
Desktop software:
https://turbotax.intuit.com/personal-taxes/compare/desktop/
Online software:
https://turbotax.intuit.com/personal-taxes/online/
You have until October 15, 2019 to e-file a 2018 return. After that, e-filing will shut down and a 2018 return will have to be printed, signed and mailed.
This is a crazy baby mother please do not let anyone access my account this is keiko I smalls she changes my password because she knows my ssn
This is the public user forum. No one has any idea what you are talking about. If you are using a paid version of the software, contact customer support with your issue.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday
I have been trying to log in to my turbo tax account in order to get my 2018 taxes filed. Why does your site continually ask me to pay when I already paid for it? Order # QSTCA128874072 dated November 30, 2019.
Thank you.
You are way too late to e-file your 2018 returns. They have to be printed, signed and mailed. E-filing has been closed since October 15, 2019. If you paid for your software you should be able to print the return for mailing.
https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.
@chachompsky wrote:
I have been trying to log in to my turbo tax account in order to get my 2018 taxes filed. Why does your site continually ask me to pay when I already paid for it? Order # QSTCA128874072 dated November 30, 2019.
Thank you.
What did you just buy today on November 30, 2019? I assume it was CD/download software. Did you purchase 2018 software or 2019 software?
And what are you trying to do? Are you needing to finish a 2018 online return that you started prior to the October shutdown? Or are you wanting to begin and prepare a 2018 return from scratch in your newly-purchased desktop software?
If you had already started a 2018 return online previously and are needing to unlock it to download the *.tax2018 data file or 2018 PDF, you can't do it until December 4, when Online TurboTax opens again. The normal way to unlock a 2018 online return is to purchase a 2019 online product in PLUS or higher, or desktop software for 2019 (the latter requires a phone call to Support).
A 2018 desktop software purchase won't unlock a locked 2018 return. You could phone TurboTax Support on Monday, tell them of your purchase, and ask them if they will unlock the 2018 return for you. They may not, however, if they insist you buy a 2019 product. In any case, here's how to reach Support on Monday:
You can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
@Judy1952 wrote:
Why can't I login. I need to print a copy.
You have to sign onto your online account using the exact same user ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
@Jchatt3 wrote:
Cannot access my account
You have to sign onto your online account using the exact same user ID you used to create the online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax