Cannot e-file, Asking me to Update

Forum|Forum|6 years ago
February 9, 2020
12 replies
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I just completed my Federal and State returns. I chose the e-file option for both and then filled out all the requested information and paid for the state e-file option. I then went to transmit my returns but I got a pop up window that states "There is an update to your version of TurboTax. Before you can file electronically, you'll need to get this update." I did receive an automatic update before I opened the program to finish my return. I also tried to download any new updates through the menu option but I am told that the program is already up to date. I even restarted my computer, but I keep getting the message whenever I try to e-file. Does anyone have any ideas?

BDS5

Level 2

I keep having the exact same issue.

BDS5

Level 2

My issue is only with NY State ... (I added to do my daughter's Taxes).

kenkarl

Level 2

Same issue here but it did work last week when I did my sons

taxguru4959

Level 2

I am having the exact same problem. I believe the problem is with Turbo Tax and not us. I did another tax return a few weeks ago, and did not have this problem. I just want to know how we are supposed to e-file???

kuzandrat

Level 2

I have the same problem. Fed and NY tax efiling. I have been on with tech support for 45 min uninstall/install, uninstall, install....did the manual update...….still not working. Will call support again tomorrow....I guess.

nitotaos

Level 2

uninstall, then reinstall TurboTax!

kuzandrat

Level 2

Uninstall and reinstall doesn’t work.

Tried multiple times today with tech support.

Lms1

Level 2

Same problem! It took 2 hours on the phone with customer service. We tried everything! Turns out to be a problem with DELUXE version. Customer service provided me at no cost the Premier version plus the state. Once we uninstalled deluxe then installed Premier Turbo Tax I was able to efile federal and state. Button line you have to get to a customer service person to get the Premier to replace the Deluxe. The problem is with deluxe Software.

OSC

Level 2

I had the same problem - TT would tell me it wouldn't e-file my Fed and NY State returns until I did an update, tried to do the update but TT effectively said all updates were already in, tried to re-transmit and TT again said I needed to do an update first - an endless loop. I tried clearing cache but no diff. I then pended the NY State (i.e.: e-file later) and then when I tried to re-transmit the Fed file alone it worked! Still couldn't e-file the NY State return though. Spent about 3 hours between speaking with TT support and awaiting callbacks. Annette of level 2 support send me a link: "Turbo Tax Desktop windows: Update Loop At e-file.

https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299 " and from there I also clicked out to an embedded link to get instructions to run Disk Cleanup. I ran the standard cleanup then ran the System File cleanup. I then ran TT again and this time it auto-updated the NY State forms (took a while to update tho') but then I reran the e-file for the NY State return and it worked! Looks like running Disk Cleanup and System File cleanup was the key. I should mention also that while all of this was going on, I had my anti-virus turned off to minimize that possible barrier and I also turned wifi off for all devices except the wireless WIN10 laptop that I was using to run TT.

OSC

Level 2

p.s.: I already had the Premier version but still wouldn't work until I took the steps outlined above.

manzellod

Level 2

Same issue here.

Got through to no one when I call.

Lms1

Level 2

I called [phone number removed]. There was over a 30 minute wait time so the automatic system confirmed my phone number and eventually a customer service person call me back.

Lms1

Level 2

The email remove the number for some reason [phone number removed]

RAL1

Level 2

I Received a similar note regarding my California Tax return, saying that I couldn't file electronically because Schedule K-1 Worksheet-Partnership had not been approved. Approval is expected by 2/13/20, when I will get an email and update permitting me to file CA "Non-Resident" tax electronically. I could still file my Federal and VA returns electronically. Not sure if you have similar issue.

pat colonel

Level 2

where is Menu to check for any updates