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Level 2
February 12, 2025
Question

Payment cancellation

  • February 12, 2025
  • 1 reply
  • 7 views

Turbo tax never asked for my license code but continued on. Turns out it made me pay 83.08. The program crashed and when I relaunched it I was able to enter the license code and complete my return. As expected I only had to pay $15. Please cancel the $83.08 purchase or if too late to cancel please refund it

    1 reply

    Level 12
    February 12, 2025

    To resolve this, you will need to contact a specialist, see the link below for contact information:

     

    What's the TurboTax phone number?

    Level 2
    February 15, 2025

    I talked to a specialist and she sent me a link to reply to 

    I replied requesting the refund of my double payment, the $83.08