This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
See here for instructions on clearing your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
If none of these resolve the issue, please contact Customer Support for further assistance.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I have tried multiple browsers, I have cleared my cache and cookies on ALL of them. I have tried in google incognito. I have tried using my mobile browser. I have tried using your mobile app.
NOTHING WORKS! Clearly there is an issue on your end and "clearing the cache and cookies" IS NOT THE ANSWER!
Please reach out to Customer Support via the Contact Us link below to assist you with troubleshooting the issues you are experiencing:
I spoke with "Customer Support" last week... they said they know this is an issue, but they don't know what the issue is. They said to just "keep trying". It's now been two weeks of me trying. Why. Does. Your. Website. Not. WORK?
I have tried multiple browsers and also clearing my cookies and cache. Still no success access my online Turbo Tax account. Now what?
Having this issue. Was this ever resolved last year? Continuing issue or an issue again??
Turbo Tax did nothing to "resolve" the issue... however, for me, the issue was only when I was trying to use the online version of turbotax. When I downloaded the desktop version, everything worked fine.
Works on my phone. Pretty sure it has something to do with browser update or security setting but don't want to take 8 hours to figure out.
Looks like the system is down again. Ive tried a few devices and cannot get in to edit anything.
Please see this TurboTax FAQ for information on why you may have an issue connecting with TurboTax.
Please see the following TurboTax FAQ's below for assistance with connection issues:
@arip You may need to contact customer support, as we cannot access your account in this public forum. Please see this Help Article: What is the TurboTax phone number
@DanielV01 i have. they dont have an answer. i was 90% done with a heavily involved filing
@arip Rest assured we wish to provide you quality assistance. We have dealt with higher volume than usual in customer service. However, this volume has been getting handled and should be more manageable. And, since the IRS has announced that e-filing season will begin on February 12, we will assist you to get this worked out on time for you to file. Thanks again for your patience.
I spent over an hour on the phone with a turbotax associate who did her best to assist me in this issue, with no resolution. She admitted she couldn't fix this issue and they were getting many calls. Prior to my call, I'd already cleared my cache and cookies, tried a different browser, rebooted my computer and tried connecting through a different network and a VPN.
I have completed 90% of my 2020 taxes, but now I cannot see my work. When will this be resolved?
@doninla We are aware that some are having this experience. At this point we have not received any updates, but we can assure you that we are looking diligently for a resolution. Unfortunately, in this public forum we do not have access to anyone's account directly. Although we have been experiencing higher volume than usual, only phone customer service is able to give you direct assistance. If we encounter a workaround, we will make that available quickly.
@DanielV01 @JeanneLO I have been on hold and disconnected several times waiting for tier2 support. Please fix this or have someone contact me who can. im sick of your product not working as it should.
I was also escalated on the phone to tier 2. After waiting on hold for a while the phone line disconnected.
Anybody have any new insights on this? Hesitating before I spend another frustrating hour on the phone.
Still nothing. It's not my internet or my computer. I can log into my wifes turbo tax just fine. I even tried to download the app on my phone and even that gives me the same connection error message.
Unfortunate update:
Spent 3 and 1/2 hours on the phone this morning with 1:agent, 2:tier 2 support and 3: 'resolutions.' This was my 2nd long call. We did all the standard things: cache, browser, internet connection, firewall, popup blocker, even though I replicated the issue on multiple devices, multiple web connections and multiple OSs, and was able to log in to other accounts with no problem on the same device. I was offered a free download of turbotax 2020 (I was using online) and was shown how to download my 2019 data. Unfortunately, my entire problem was not being able to access the large amount of 2020 data (entered over 3-4 days) , and this was not resolved and the agent had no suggestions. The resolutions agent opened an IT investigation for my issue, but said that she has no idea if/when they will reach out to me. The download was a nice gesture, but I probably won't use turbotax unless I receive access to the 2020 data I've already entered, as I clearly don't trust the integrity of the Intuit platform holding my financial data at this point.