Just installed Desktop 2021: strange behavior

Forum|Forum|4 years ago
February 28, 2022
6 replies
7 views

I just installed Turbo Tax DeLuxe desktop and started my 2021 return. If I double click on the return TurboTax opens but the return does not. All I see is the menubar. If I use it with "Open Recent" my return is visible in the list but nothing happens. But if I use "Open tax return" and select my return it opens. If I click on the application my return opens. What is going on? Makes me wonder if there will be more problems.

Thanks

Tom

GW46

Level 2

Make sure you saved it properly. Always use "Open tax return"

I have not experienced any problems, and just completed my taxes.

tomk41Author

Level 2

Thanks, but in all prior years double clicking on the return worked, so I'm wondering if something is messed up.

MichelleLO

Level 15

You may want to make sure that your recently installed software is updated to the latest version. Please see the below help article for assistance with this.

How do I update my TurboTax CD/Download software program?

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