Michelle, are you supposed to be an "expert"? I've jumped all through your BS hoops, and now you are admitting the software can't handle multiple transactions on the 1099-B worksheet? I have 239 transactions from Etrade. If I wanted to enter them manually, I wouldn't need TurboTax. Instead, how about you FIX the glitch or give us all refunds?
same thing is happening to me I cant due anything 4 days in a row !! I get a blue circle ...page unresponsive then it freezes...
Isn't it frustrating? I wonder if any techs are monitoring this page. Anything else we can do?
Have you tried to clear your browser's cache and delete the cookies? A full or corrupted cache can keep TurboTax from functioning properly.
Also, this could be an issue with the number of transactions that were loaded from your 1099-B. There have been issues with the "calculator" freezing up from too many transactions in TurboTax Online. The workaround for that would be to delete and enter the transactions manually or switch to using TurboTax Desktop. Please see How do I switch from TurboTax Online to the TurboTax software?
im having the same exact issue, even cleared cache and cookies on 3 different browsers. Customer support was of no help. Going to try and download the software, if it works, ill reply here. already paid for their online services, so hopefully ill be able to get a refund for that after purchasing the downloadable software.
I tried all of this and am still getting the same error. This has to be a software/system issue. Please fix it.
I've been having the same issue for about 4 days straight. I'm a mac user and have attempted it on Safari and Mozilla Firefox. I have also cleared all the cookies in the cache. Refreshing doesn't do anything but cause it to freeze again. Nothing seems to work.
@MichelleLO yes, I have tried this and it still isn't working. Is it because I am using a mac computer?
UPDATE: downloading the actual turbo tax software (not the website only version) alleviated the glitching/freezing issue on my MacBook. I guess one of my uploaded tax files was too large for the website version to handle
Michelle, are you supposed to be an "expert"? I've jumped all through your BS hoops, and now you are admitting the software can't handle multiple transactions on the 1099-B worksheet? I have 239 transactions from Etrade. If I wanted to enter them manually, I wouldn't need TurboTax. Instead, how about you FIX the glitch or give us all refunds?
Thanks! I still think they need to fix the glitch -- considering how many of us have been driven crazy waiting on the worthless chat, clearing caches, restarting, switching browsers, etc.
Michelle, why don't the online chat people admit this is a glitch, instead of wasting our time?
Good luck! I submitted a request for refund over a week ago, no response. Will probably have to dispute the charge on my Visa. Maybe, there should be a class action lawsuit filed to get their attention.
Did you see the response from Michelle, the "expert". It IS a GLITCH, but her solution is to manually enter all your transactions OR buy the download, after paying for the online version. Good Luck!
@MichelleLO Sorry, I didn't link to you on my earlier posts. PLEASE do something about this GLITCH in the 1099-B worksheet. It's unreasonable for us to manually enter our transactions (I have 239 from etrade) and unfair to expect us to BUY the download, when we've already paid for the online version. I requested a refund over a week ago, with NO response. At the very least, you should tell the CHAT to stop giving us the runaround and admit the TRUTH!
i agree with all the frustration in this thread. i payed for the online version, only to be met with glitches. then paid for the software version, which fixed the glitch, only for the software to get confused regarding my 1099-B's. both brokerages webull and m1 finance, use Apex company. turbotax software getting confused on my cost basis, and still asks me to "correct" several issues. i filed for turbotax reimbursment yesterday, and will be working with a cpa instead.
Same issue here--also with 1099-B from E-trade. Put in a Support Question, got a ticket number and a phone number to call. The help phone number is a ridiculous automated attendant that doesn't give any options to talk to a human and can't seem to understand my questions. At some point, after yelling multiple things like, "Customer Service" or "talk to to a human", I did get put through a call queue. Signed up for an auto callback with 35 minute wait. Call back came about on time--and the caller acted like he couldn't hear me, muttered something that sounded like an expletive, then hung up. No other attempts to call me were made.
I expected the usual, "clear your browser cache" comments... but tried three different browsers on three different computers--all the same result.
The expert comment about a glitch? Well, fix it then. Too many transactions... enter them by hand? WTF. Computers should be able to handle my 400 transactions.
FYI: if you DO wait long enough, the pages will load (took about 15 minutes.... then the timer starts again if you have multiple "issues".
Update to my previous post:
Although it appears you can wait a lengthy period of time for the unresponsive pages--and enter some missing data, it doesn't seem to take the data and you'll be right back where you started from. I had three missing data to enter--took about an hour--but it still didn't allow me to continue or file.
Same problem, terrible response. What can be done to file through turbotax? Should we leave you guys?
Thanks.
Here it is Sunday and going on day 6 of this exact issue. Page unresponsive when trying to work on my 1099b transaction. What a joke!
I gave up with TurboTax online... went to the refund portal and entered a request. I’ve always liked the TurboTax software, so I exported the .TAX file from online, bought the desktop program, and was able to open the file and preserve all my work!
Desktop app is far superior! Will never use the online version again, and will tell that to everyone I know.
TurboTax Online: 1/5
TurboTax Desktop: 4/5
I am having the same exact issue. Finding no solution. No support from anyone. What a joke. They already billed me too.... terrible business
If you have not been able to resolve the issue, please click here to contact customer support.
Are you kidding me? I clicked on the link and it took me back to Customer Service -- the same place I started over a week ago. They are not even aware of the glitch -- just blamed it on the browser or cache. Another so called "Expert" on here already admitted it's a glitch. You have many customers with the same problem. When is it going to be fixed, or when are you issuing refunds?
So the advice is to try the same tech support process that hasn't worked for me (or anyone else apparently)?
I stopped spinning my wheels on this two days ago... the Desktop version does work perfectly. Put in a refund request for the Online version (that just got denied, by the way). And prompted yet another round with Support to process a refund. The denial said something like, Satisfaction Guarantee doesn't apply to TurboTax Online--only the CD/Desktop versions. But the simple matter is that the PRODUCT DOESN'T WORK, so they need to refund. I guess if they deny it again, I'll have to try the stop credit card payment method, *sigh*.
Overall, this technical support is terrible. There doesn't appear to be any logical method to get through the automated attendant--and when I got my long-awaited callback, I got hung up on, and had to try again. There's no apparent escalation path for tricky/complex issues. Each iteration takes you to the same auto-attendant that you have to try to figure out how to get through (HINT: Say, "Talk to a Specialist" seems to work), and you have to start the whole story over again; and all emails come from no-reply type addresses.
Right now they're just lucky that the desktop product seems good/reliable.