Sometimes the IRS database does not match the AGI number that TurboTax has. That can happen when you file an amendment. This year it is also happening because the IRS is so far behind with processing 2019 returns due to the time they lost when agents could not come to work due to COVID-19.
Since filing with zero was rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to efile with no AGI question.
I need the 2019 Federal AGI to email my 2020 taxes already done with Turbotax Deluxe. Turbotax keeps rejecting the 2019 AGI I have on the printed form from 2019 generated through Turbotax Deluxe 2019. Can you tell me my 2019 Federal AGI?
Reply today, please to this question:
I need the 2019 Federal AGI to email my 2020 taxes already done with Turbotax Deluxe. Turbotax keeps rejecting the 2019 AGI I have on the printed form from 2019 generated through Turbotax Deluxe 2019. Can you tell me my 2019 Federal AGI?
Unfortunately, we cannot provide customers with personal information from their tax returns - that kind of information is not accessible to us.
There are a few possible reasons why you’re getting an e-file reject.
If you:
If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript.
If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.
I had to look that up too just now. Just in case you are picking it up from the wrong spot, it's line 8b on the 1040 from 2019.
You say the Feds say my AGI for 2019 is incorrect. I have checked my 2019 return and I had entered the correct amount?
Please see this IRS article for helpful suggestions in finding your prior year AGI: Validating Your Electronically Filed Tax Return Among other suggestions, you can get a transcript of your 2019 return online to immediately view your AGI.
Replying to MaryM428: your answer about needing to use the original AGI for 2019 worked for me at my 3rd submittal. But if you knew this was the possible case, why wasn't that guidance also provided to users directly as part of the e-file process discussion/ description? Sounds like a very likely situation many filers might face.
While you personally can't change it, it also seems like a poorer protective measure (to use the past AGI amount when it is subject to being changed) than simply having the IRS rely on their IP PIN, a process that already required rather strong measures to establish our identity.
Replying to Irene2805: that was a very helpful piece of information (IRS link and requesting/obtaining an immediate transcript of past filings). I just wish that TurboTax had included it in their discussion/ description for the e-file process. Whatever TurboTax did say at that stage of the filing process, it implied that obtaining a prior year transcript would take several days rather than being available almost immediately (at least if you had a prior ID and account with the IRS).
That would have been very useful to know at 12:15am as I was trying to complete e-filing after taking 9 hours to enter and work through the issues with my initial use of TurboTax. After more effort than it should have taken, I finally ended up with TurboTax agreeing with my equivalent Excel spreadsheet data within $1.50 (presumably due to rounding vs. not rounding). The only saving grace is now my return is finally accepted and I can pay the amount still due via a direct debit from my checking account (saving trips to bank or PO and cost of return receipt postage).
will this work still? I am having the same issue as the original poster.
Given the fact that the IRS is so far behind in processing, it is entirely possible that this could be why it is not recognizing your prior AGI. Try responding that you did not file your 2019 return and see if that allows you to proceed. Many have found that this work in this particular circumstance. I do hope it works for you.
This sounds like the issue I'm having. My dad had mistakenly had me as a dependent for 2019, and my taxes got rejected. My dad sent in an amended return by mail and I got an extension. I could still not e-file in October so I mailed in my 2019 return. I haven't gotten any stimulus checks and can't e-file 2020. What should I try next?
If your 2019 paper return has not yet been processed, try entering a 0.
For additional information refer to the following link:
Prior year agi when paper filed return not yet processed
Spent hours on the phone with TurboTax and the IRS with no resolution; just mail in the returns...
My solution was to create accounts with the IRS for IP PIN numbers, (Identity Protection PIN). If filing jointly, each taxpayer needs a separate account and IP PIN number. These are entered near where a signature would be. In TurboTax, you have to go to Federal Return and choose the option for Other Tax Options. In its menu will be a link to enter the IP PIN numbers.
After over 10 rejections, my e-file was finally successful. Hope this helps someone!
I have the same situation. Where do I change it to 0, to say I did not file a return last year?
You should have an e-mail notifying you that the return was rejected. It has a link to Fix the return. After you sign into your account it should show you the problem near the top of the page. On the right side, look for a link to 'Revisit'. Your AGI should be displayed and can be changed. Try to e-file again, but don't be surprised if it fails again. The IRS confirmed that my AGI was correct, but could not explain why the e-file was failing. They basically gave up and just told me to mail my return. Ugh! Getting IP PIN fixed the problem...
-Jay
If you have not filed, here are the steps:
After sign back into your account, select Pick up where you left off
To your left, select "File" and follow prompts to enter the info
It is possible that your return will get rejected even with the corrected AGI, for reasons and some solutions, click here: Correct AGI got rejected
@jgilbraith
Jay,
thanks. I put 0 and of course it rejected it again. I’m on the IRS site to get the IP PIN setup, could assist in telling me where I can clock to get there? Thanks!
This is not fun. The IRS is going to test your patience.
First: Each taxpayer must have their own cell phone. I got rejected for trying to use mine to create an account for my wife...
Create an account on the http://irs.gov website. Click on the Sign In link and there will be an option to create.
Choose an user name and password. SAVE them, you will need to get a new IP PIN for next year.
There will be some personal questions, to identify you.
Now the IRS needs to send you an Activation Code. But if your cell phone number is unlisted, then they will send it you via US mail.
Watch your mailbox for the next 5 to 10 days...
Once you get the Activation Code, log back into your account and enter the code. xxxxx-xxxxx
Now they will send you a Confirmation Code, either by text or e-mail - you get to choose.
Login complete! Now look for a link to request an IP PIN. Hint: IP stands for Identity Protection. You may be able to do a search for it.
The IP PIN is only good for one tax year, you will need to go through this process again after mid-January.
WAIT 24 hours for the systems and databases to update.
Now login to your TurboTax account. Go to the Federal Tax link in the menu on the left side.
The page has several tabs in the window for the return. Choose the one for Other Tax Options.
This page will have a link for IP PIN. Enter yours, and your spouse's if filing jointly.
Now try to e-file again. If it fails, wait 24 hours and repeat - TurboTax doesn't always keep up with the IRS..
Good luck!
-Jay
Jay,
You rock! I already had an IRS account. So,I set my wife’s up, no problem. Got two IP Pins, no problem. Click help in Turbo Tax, type up pin. It took me right to the ip pin section of my return. Clicked continue all the way thru. E-filed again, WENT RIGHT THRU! Thanks so much!
I am very happy to hear that I was able to help someone else. It was driving me crazy, with absolutely no help from the IRS. I don't know what they did with their programming, but it held up my Stimulus check from December. Took me over two weeks to troubleshoot this problem. Thank God I worked for 10 years as a Systems Administrator and learned how to troubleshoot...
-Jay
MCSE
Success:
We had the same problem We knew for sure it was right, but even ordered the info from irs.gov to confirm. Entered it again, no success.
Out of desperation before printing the whole thing, we tried $0 and that worked.
To the many who have the same problem: give that a try: $0.
My guess, the software branches to "was zero entered" before rejecting. Kind of like a backdoor or cheatcode.