What do you mean by 'already filed online'? If you have already filed, then you would need to amend to make changes to it. If you chose to file by mail and didn't, then you can go back into your return and choose to efile. If this is your case, then see the directions below.
I did my taxes with you guys but when I put my info in at the irs they say the info don't match any in their records. Need to talk to an agent
No I applied through you guys turbo tax you guys efiled for me. You guys said the irs accepted it. Now I can't pull up any info on it. I need to talk to customer service
For assistance, contact turboTAX support here https://support.turbotax.intuit.com/contact
My Case number is [social security number removed]. I need your assistance with my tax return
Please phone me at [phone number removed]. My name is Lisa
@demerslisa wrote:
My Case number is [social security number removed]. I need your assistance with my tax return
Please phone me at [phone number removed]. My name is Lisa Demers.
This is the TurboTax user community forum, not TurboTax support. We have no information concerning your case number and cannot call you from this forum. This is a public forum, your phone number was removed for your protection.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
If you have the AGI now, you can sign into your TurboTax Online account or open your return in the desktop software and go through the FILING steps again. This time when you go through the steps, update the 2019 AGI number. If you have already ''filed'' but used the File by Mail option, you can use the instructions here if you have NOT mailed your return yet.
If you need to contact a TurboTax agent, please see this link. @Fernando520