You can remove your Premium Services by following the instructions below: https://ttlc.intuit.com/replies/3625003
@anthonys650 wrote:How about on the MAC OS? I can’t find the revisit
You haven't adequately explained your situation, so I'm having to guess a bit. In Online TurboTax, the OS doesn't matter, so I presume you are using desktop software for MAC????
You may have been reading instructions for removing Premium Services in Online TurboTax. Are you using the desktop software (CD/download)? In the absence of any information, I'm going to assume you are using desktop software for Mac.
If you are using desktop software, there is a 19.99 fee to efile the state return (increases to 24.99 on March 1).
Are you in California, and is your product charging you for "Premium Services?" If so, it sounds like you chose to pay that 19.99 state efile fee out of your Federal refund instead of simply paying for it upfront with credit/debit card. If so, that payment method requires Premium Services which is an additional 44.99 (California). Premium Services also includes other benefits such as Audit Defense, ID protection/monitoring, etc.
To avoid that 44.99 fee for Premium Services you have to change the payment method and choose to pay the 19.99 upfront with a credit/debit card or a prepaid debit card you can buy in a store. After you change the payment method, make sure before filing that you look at the "order review" screen and are only going to be paying 19.99 (plus sales tax.)
If there's still an extra fee showing after all that, it might still be trying to charge you for Audit Defense, in which case one would go to the REVIEW tab, select the subtab "Audit Protection", navigate past the Audit Risk meter, and then scroll down on an Audit Defense screen and decline Audit Defense.
I'm using the desktop version. Thanks I did what you suggested and it work.
@ anthonys650
wrote:I'm using the desktop version. Thanks I'll try your suggestion.
You're welcome. Report back on your results. You can simply click the "thumbs up" icon below, and that will let me know it worked for you.
The Premium Services didn't show up when I did the online credit card. So I just paid the $19.99
Thanks!
Your reply seems to refer to the state filing. I haven't filed yet because I can't input my state tax info at all.
@meuni wrote:Your reply seems to refer to the state filing. I haven't filed yet because I can't input my state tax info at all.
Based on your question at your other link, it sounds like you have a different issue. This old thread is about the 44.99 fee for "Premium Services" in order for California filers to pay the TurboTax state efile fee out of the Federal refund at the time of filing.
I'll leave you some info in your other thread at:
https://ttlc.intuit.com/community/state-taxes/discussion/state-filing-download/01/1336544
I have gone into my "File" and then to Step 1 - Revisit. I go to Premium Services and press remove. Then I get a blank screen. I don't get the rest of the scenario where I get to choose to pay with a CC.
Any ideas of another work around?
@lizeb wrote:I have gone into my "File" and then to Step 1 - Revisit. I go to Premium Services and press remove. Then I get a blank screen. I don't get the rest of the scenario where I get to choose to pay with a CC.
Any ideas of another work around?
I presume you are using Online TurboTax and referring to the instructions in this FAQ:
FAQ: How do I remove Premium Services?
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Sorry, but I don't know why you are getting a blank screen when you click on "Remove." Here's how to phone TurboTax Support for assistance.
Support hours are 5AM-9PM Pacific (8AM-12AM Midnight Eastern), 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632