To Add: The following gives some reasons why you would not be able to e-file.
When a tax return can't be e-filed no matter what you do
Returns can't be e-filed if they:
Many nonresident and part-year state returns cannot be e-filed either, due to circumstances beyond our control (we'll let you know if your non- or part-year resident return must be paper-filed).
In addition, certain returns keep getting rejected because somebody already claimed a dependent on the return or because of incorrect information in the IRS database. In these cases, there's really nothing you can do to "fix" your return so you can e-file it. For this year at least, you'll need to file a paper return instead.
We cannot see your return, are you getting an error message?
To Add: The following gives some reasons why you would not be able to e-file.
When a tax return can't be e-filed no matter what you do
Returns can't be e-filed if they:
Many nonresident and part-year state returns cannot be e-filed either, due to circumstances beyond our control (we'll let you know if your non- or part-year resident return must be paper-filed).
In addition, certain returns keep getting rejected because somebody already claimed a dependent on the return or because of incorrect information in the IRS database. In these cases, there's really nothing you can do to "fix" your return so you can e-file it. For this year at least, you'll need to file a paper return instead.
If the Transmit Returns Now button is not working when you are trying to e-file your return, please see What if Transmit Returns doesn’t work? for instructions on how to resolve this issue.
If you need additional assistance please feel free to contact Customer Support.