Is it because you cannot find it ? Or it is locked ? Did you use a paid 2018 version ?
im not sure, I have the email. but I don't have the same phone number and no it wasn't paid for. I have a new account for 2018 but i need to access my 2017 tax returns. I have the account number to my old account its 12584026
Try these steps to recover your User ID or password:
1. Go to our account recovery page.
2. Enter one of the following:
o Phone number (recommended)
o Email address
o User ID
3. Follow the on-screen instructions.
Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.
· If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.
(If you're looking to access a prior year return, go here.)
Related Information:· I forgot my password in the TurboTax CD/Download software
· How do I update my TurboTax account information?
· Forgot your TurboTax Advantage login?
· I forgot my password in the TurboTax Mobile App
· How do I access my prior year (2017) return?
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Answered by TurboTax FAQ to this question