I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!

New Member

Feb 24, 2021 11:29:13 AM

Did you find out how to access the form in the program?

Intuit Alumni

Feb 24, 2021 11:52:50 AM

Here are some other steps you can do, to update your software, Troubleshoot TurboTax for Windows updating issues

Also, try a Manual Update, Manually Update TurboTax for Windows Software (Bas...

If all else fails, call TurboTax for a new download, What is the TurboTax phone number?

Level 1

Feb 24, 2021 3:56:32 PM

Nope. I deleted the form and will do it manually. When I contacted support at TurboTax, they told me this is just an extra form and not one that is needed for filing. It never updated and I even tried to do it again. Something is wrong with their system. I couldn't just wait around. I wanted to get my info in so I deleted the form and will take care of things on the side. I am disappointed in how this form should be there and never was really there when needed. Also, when I contacted Turbotax, it isn't important. If it isn't important, why have it as a step in the program?

Why sign in to the Community?

I got the email that my Form 14039, Identify Theft Affidavit is ready. I cannot get it to download into my account. I have updated my software over and over!