I can not find my TT 2024 Desktop license code

Forum|Forum|1 year ago
December 6, 2024
1 reply
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I downloaded TT2024 Desktop for PC today directly from the TT web site. It is asking for a license code, which I cannot find anywhere. I spent at least 20 minutes clicking on anything that looked promising and came up empty. Phone support is a robot and no help.

When I look at my downloads when logged in to my account, it shows 2023 but not 2024.

What have I done wrong? Where can I find my license code?

VolvoGirl

Level 15

Where is the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

bobweissmanAuthor

Level 6

Hi, VG. That link doesn't get me anywhere. When I go there and click on "From the TurboTax web site", It gives instructions that don't work. It says

"Hover over Do it yourself, then Doing your taxes with a Download, and then select Access my downloads."

I see no "Do it yourself".

It seems that the TT web site does not know that I downloaded 2024. It also did not ask me for payment, so 2024 does not appear in my list of downloads.

bobweissmanAuthor

Level 6

I finally got it. Apparently, I managed to download TT without paying for it. So there was no license code. When I took the path to actually purchase TT, it gave me the code. Problem solved.