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New Member
posted Jan 22, 2022 6:46:24 AM

I am unable to verify turbo tax 2021 on Window 11

I have a windows 11 computer.   I am not able to verify or use turbotax 2021.

0 5 442
5 Replies
Intuit Alumni
Jan 22, 2022 11:15:12 AM

Windows 11 will work with TurboTax software. 

 

May I get some clarifying information?  Are you getting an error message?  What happens when you try to verify or run the software?  

New Member
Jan 24, 2022 5:54:20 PM

I am also not able to activate TurboTax with a Window 11 system.  The screen activation does pop up, but it is completely blank.  Absolutely nothing.  I have also tried uninstalled and tried again, same results.

Intuit Alumni
Jan 25, 2022 7:47:05 AM

A potential cause is that your video card may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

 

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

 

There is also a detailed solution provided by user @Fneild that many have had success with, you can view that thread here. 

@ToolJunky63

 

New Member
Jan 31, 2022 4:07:20 PM

this worked
'There is also a detailed solution provided by user @Fneild that many have had success with, you can view that thread here. '

 

thank you!

New Member
Jan 31, 2022 4:13:34 PM

I HAD THE SAME ISSUE--

I FIXED IT BY DOWNLOADING AN INTEL GRAPHIC CARD UPDATE

AFTER I UPDATED THE GRAPHIC CARD ON THE COMPUTER, I WAS ABLE TO INPUT MY CODE