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New Member
posted May 25, 2020 10:55:42 AM

I already legally installed your CD, but my laptop died. My new laptop does NOT have a CD drive. Can I use the same code to download the software from your web site?

How can use the license code to download turbotax on a second laptop?  I used the same code earlier on first laptop which dies.

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6 Replies
Level 15
May 25, 2020 10:57:03 AM

Yes.  It can be installed 5 times.

Level 15
May 25, 2020 10:57:11 AM

Yes you can install on 5 computers.

 

How to install Turbo Tax if you don't have a CD drive

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

 

 

Level 2
Feb 11, 2022 3:32:32 PM

I have the exact same problem as the OP. But when I try to download TurboTax on my new laptop, it gives me an error and says that Turbotax has already been installed by another account, Not sure what I'm doing wrong...

Level 15
Feb 11, 2022 3:38:40 PM

If you installed from the CD it seems you can not download it from online now.  You can't do both CD and download.   See the new info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

 

So you need to call in to get the download pushed to your account. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Level 2
Feb 11, 2022 3:41:48 PM

Thanks! I'll do that and post an update here for others.

Level 2
Feb 12, 2022 7:32:22 AM

Contacting TurboTax didn't solve my problem. It just sent me to the voice menu, and they ended up sending me a link to "how to download", and back to my original problem.

But luckily I had an old laptop with a CD/DVD drive and a USB drive. So I ended up just copying my TurboTax DVD to a USB drive on that laptop, and then used the USB to install on my new laptop. So it all worked out.