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New Member
posted Sep 3, 2019 9:22:07 AM

How to connect live with a specialist

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3 Replies
Level 15
Sep 3, 2019 9:47:01 AM

FAQ:   How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live 

Returning Member
Dec 6, 2019 8:38:05 AM

I paid for the live version of Turbo tax. When I asked for help or review, i was told no one was available. 

 

Now I have received letters from both the state and federal governments telling me there area problems with my taxes. 

 

I have attempted to contact Turbo tax multiple times for help, but the website directs me to call. Call center says to try online. AND I PAID FOR LIVE HELP!

 

Very frustrating!

Expert Alumni
Dec 6, 2019 10:52:14 AM

Please follow the instructions in this TurboTax FAQ for instructions on how to connect to a live agent:  TurboTax LIVE Support.