I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit for tax return.
How i can restore my Deluxe account?
I always get message:
You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program
delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).
@ vallisetsky
wrote:I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit for tax return.
How i can restore my Deluxe account?
I always get message: You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).
By "bought" are you referring to Online Deluxe as opposed to desktop software (CD/download)? If so, you can try the following to get back to Online Deluxe, although if you already paid for Online Deluxe previously when you were using it, I don't know what affect that will have. I'm actually surprised it even let you switch to TurboTax IRS Free File in the first place if you already had paid for Online Deluxe.
Here are the steps, which will hopefully allow you to keep the same account and your already-entered data:
Were you using the Online Deluxe account or did you buy the Desktop CD/Download Deluxe program you install on your computer? Online and Desktop are different things.
To go back to a paid Online version........
Check out this one. User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info
To switch back to the Desktop installed program you can download the .tax2019 file, see......
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
@ vallisetsky
wrote:I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit for tax return.
How i can restore my Deluxe account?
I always get message: You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).
By "bought" are you referring to Online Deluxe as opposed to desktop software (CD/download)? If so, you can try the following to get back to Online Deluxe, although if you already paid for Online Deluxe previously when you were using it, I don't know what affect that will have. I'm actually surprised it even let you switch to TurboTax IRS Free File in the first place if you already had paid for Online Deluxe.
Here are the steps, which will hopefully allow you to keep the same account and your already-entered data:
That worked!
Online deluxe account restored with the same creds.
Thank you so much!
FYI ... the IRS has 10 options to file for free so in the future try them first before you purchase any program ... for 2019 if your AGI was $69K or less there was a program for you ... https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free
Process doesn't work in 2023. Even tried on a totally different computer which hasn't went to the site and when I sign in it switches to Premier without my consent. Why is it $148 for Premier + State online but if I purchase the software it's $83? And why can't I purchase Deluxe + State for $56 like it's available from EVERY retail location?
Basically, I want to pay $56 for Deluxe + State like available from every retailer. But the online version is forcing me to pay $133? Instead of being scammed by TurboTax and Intuit, I contacted my father who already purchased TurboTax. So I just used his copy to file for free. I guess this is what happens when you rig the system and try to get people to pay $133 for something which should be $56.