We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
I already completed my taxes online went to do my daughter's and there aren't the multiple tax returns available.
Can I upgrade to the desktop version? I have kids that I can't claim but that still live here and need to do their taxes.
Why is it limited to one?
Yes, you can transfer your TurboTax Online return to the desktop version, where you can prepare and Efile up to five returns.
Here's details on How to Transfer from TurboTax Online to TurboTax Desktop.
Online version is separate and different than the Desktop program and is priced different. Did you pay for your Online return? You can call in and ask if they will give you the Desktop program since you paid for Online. Did you use the Desktop program before?
Or You can buy the Desktop Download program at
TurboTax® Desktop 2023-2024 | Tax Software Download