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New Member

How do I track my order

3 Replies
Employee TurboTax Specialist

How do I track my order

If you are looking for your tax refund, it usually takes 2 - 3 weeks to get your refund.  Some taxpayers get theirs early while some will wait the entire 3 weeks.  You can track your refund by reading the following information: 

Please see below for tracking your federal refund:
Please see below for tracking your state refund:

If you e-filed your tax returns, you can also click here e-file status lookup tool to check your e-file status. If you filed it successfully, you should see PendingAccepted or Rejected.

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Eric 96
New Member

How do I track my order


Level 15

How do I track my order

@ Eric 96 wrote:

Ttwc [order number redacted]

This is mainly a user community forum, so an order number doesn't help here.  What did you order?  And was this an order off of the TurboTax website, or are you an Advantage member with an annual subscription?


In either case, if you ordered a software download, then it should be available at this link:


If it's not there, then you may have multiple accounts, and we can tell you how to troubleshoot to find the right one.


Otherwise, if that's not your situation, then you need to explain your situation more.  If necessary, we can tell you how to phone TurboTax Support.    This is a public Internet forum, so don't post any personal info here.   If you want to remove your order number in your comment above, you can edit it by using the little 3-dot icon in the right corner of your comment.

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