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New Member
posted Jun 1, 2019 4:04:33 AM

How do I pay for my taxes when the only option there is is Google Play but Google Play won't allow me to use it? My refund is too small.

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1 Best answer
Level 2
Jun 1, 2019 4:04:35 AM

To change your payment method using a mobile app before you e-file:

  1. Sign in and open your return, if you're not already signed in.
  2. Select the menu icon in the top left corner.
  3. Select Review, then continue until you get to/choose Review your order.
  4. Scroll down and select View payment options.
  5. Choose a payment option other than paying with your federal refund.

Here's how to change your payment method if you are Not using a mobile app before you e-file :

  1. Sign in to your account and open your return by selecting Take me to my return.
  2. Select File in the left-hand menu and proceed to the Just one more step screen.
  3. On this screen, select the first Revisit link (next to You've chosen to deduct your TurboTax fees from your federal refund).
  4. Select View Payment Options on the next screen, and then select Pay with credit card on the screen after that.
  5. Complete payment by entering your credit or debit card information.
  6. Continue to the Just one more step screen to make sure the Refund Processing Service has been removed. Step 1 should now show that you paid with your credit or debit card.

16 Replies
Level 2
Jun 1, 2019 4:04:35 AM

To change your payment method using a mobile app before you e-file:

  1. Sign in and open your return, if you're not already signed in.
  2. Select the menu icon in the top left corner.
  3. Select Review, then continue until you get to/choose Review your order.
  4. Scroll down and select View payment options.
  5. Choose a payment option other than paying with your federal refund.

Here's how to change your payment method if you are Not using a mobile app before you e-file :

  1. Sign in to your account and open your return by selecting Take me to my return.
  2. Select File in the left-hand menu and proceed to the Just one more step screen.
  3. On this screen, select the first Revisit link (next to You've chosen to deduct your TurboTax fees from your federal refund).
  4. Select View Payment Options on the next screen, and then select Pay with credit card on the screen after that.
  5. Complete payment by entering your credit or debit card information.
  6. Continue to the Just one more step screen to make sure the Refund Processing Service has been removed. Step 1 should now show that you paid with your credit or debit card.

New Member
Jun 1, 2019 4:04:36 AM

Thank you. I did all the above steps but to no avail. The only two options were pay with google play or refund but the refund is too small. There wasn't an option for credit card/debit card. I even logged out and then logged back in. My google play account isn't authorized to pay. Please advise.

Level 2
Jun 1, 2019 4:04:37 AM

@yayagirls2 Are you using a mobile app or an internet browser to log into your TurboTax account and pay your TurboTax fees?

New Member
Jun 1, 2019 4:04:39 AM

Mobile app. My daughter uses it and had no problems using google play or credit card.

Level 2
Jun 1, 2019 4:04:41 AM

@yayagirls2 If your mobile app is not allowing either option you may have to use a web browser and log into TurboTax Online with the same login information as you use in the app and then follow the steps above, in the second set of instructions, to pay your fees. Then you can go back to your app to finish or finish online. If you only want to use the app, you can try contacting support by clicking on this link: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

New Member
Jun 1, 2019 4:04:42 AM

Thank you again. I will give it a try.

Level 2
Jun 1, 2019 4:04:43 AM

Your welcome

Level 2
Mar 12, 2020 3:44:16 PM

I want to pay with my credit card.

Level 2
Mar 12, 2020 4:59:14 PM

I didn't know. 

Level 2
Mar 13, 2020 3:10:38 AM

I need help I want to pay turbotax 

Intuit Alumni
Mar 13, 2020 9:03:49 AM

Please follow the instructions below to pay your TurboTax fees.

How can I pay my TurboTax Online fees? - Community

Level 2
Mar 13, 2020 2:40:48 PM

I want to pay. 

Intuit Alumni
Mar 13, 2020 3:53:30 PM

Please contact customer support below for assistance with your payment.

What is the TurboTax phone number? - Community

Level 2
Mar 14, 2020 5:54:03 AM

I want to pay

Intuit Alumni
Mar 14, 2020 10:03:11 AM

@joskarmara

Could you please be a little more specific about the issue you have having with paying for your refund with your credit card so we can help you? Also please review the recommendations provided by @AkinaLO above.

New Member
May 16, 2020 12:53:51 AM

Turbotax is a marketing scam. I'm having the same issue. They also claim that filing is "free." Get your s*** together. If this comment gets deleted it's proof that this is nothing but another funnel for our money to be sucked away from us hard working, tax paying US citizens.