I am sorry for your experience. I am attaching a TurboTaxHelp article for your reference:
Contact TurboTax, and ask for a manager.
Complaint automated system to order prepaid card that never received is broken. When u go thru prompts over and over. For over 30 days cannot get person. Options tell u to put in last four digits of a card I never received. Using my social sec number, zip code and dob. Knowing I selected never received stated..states I see u have 2 cards please verify last 4 digits. Single mom need 5500 now. HELP . ALSO RIP OFF turbo tax cannot help gives same bs or u have to pay 30 for someone going to give same info. No customer service option on either company. U should b ashamed. If dont get response soon. Media will b notified and possible legal. Fix this issue ASAP
I have attempted three times to correct a 1099R that was completed last year and prior years. The amount shown I needed to edit --- I edited it o n the form - went on with filling out my return on line. - I got to 'total income page; and the amount did not change - I kept going in circle --- now - I have hit a brick wall and I will seek another firm to file my returns. Sorry - if someone wishes to contact me - that will be fine
We take your concern very seriously and wish to help address this. Unfortunately, in this public forum, so we are not able to contact you. We invite you to please contact our TurboTax customer support team to assist your further.