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New Member
posted Jan 21, 2021 12:25:23 PM

How can I download my 2020 tax program. I paid for it and clicked on download but it did not download

2020 program will not download

0 16 5788
1 Best answer
Level 15
Jan 21, 2021 12:32:13 PM

Maybe the following will help:

 

How do I download the software I purchased at TurboTax.com?

 

Here's how to download directly from TurboTax.com:

  1. Sign in to your TurboTax account using the same login you used when you made your purchase.
  2. If you're not already on the Downloads tab, select it.
  3. Select the corresponding blue button for the product you wish to download.
    • If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
  4. Save the download somewhere on your computer where you can find it.
    • If you need help finding your download, check our instructions for Windows or Mac.
  5. Finally, install your software by double-clicking the downloaded file.
    • If you need help installing, we can help with Windows or Mac.

 

If you are still having trouble, you might want to contact TurboTax support.

https://support.turbotax.intuit.com/contact/

16 Replies
Level 15
Jan 21, 2021 12:32:13 PM

Maybe the following will help:

 

How do I download the software I purchased at TurboTax.com?

 

Here's how to download directly from TurboTax.com:

  1. Sign in to your TurboTax account using the same login you used when you made your purchase.
  2. If you're not already on the Downloads tab, select it.
  3. Select the corresponding blue button for the product you wish to download.
    • If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
  4. Save the download somewhere on your computer where you can find it.
    • If you need help finding your download, check our instructions for Windows or Mac.
  5. Finally, install your software by double-clicking the downloaded file.
    • If you need help installing, we can help with Windows or Mac.

 

If you are still having trouble, you might want to contact TurboTax support.

https://support.turbotax.intuit.com/contact/

Returning Member
Feb 15, 2021 10:02:10 AM

I cannot download my purchase for 2020 taxes  I have windows 10

 

Level 15
Feb 15, 2021 10:03:16 AM

@aspolizzi wrote:

I cannot download my purchase for 2020 taxes  I have windows 10

 

Find download using Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/01/25572

Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/01/25934

Troubleshoot install for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/01/25718

Returning Member
Mar 2, 2021 11:25:04 AM

I could not download 2020 turbotax by email

 

Level 15
Mar 2, 2021 11:28:25 AM

@Charles49 wrote:

I could not download 2020 turbotax by email

 

Did you sign onto your TurboTax download account using the exact same User ID you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

New Member
Mar 12, 2021 1:44:09 PM

I am trying to download my turbotax for 2020 an it keeps telling me it is already downloaded when I put in my license code.  But it is not on my computer, can you please help me ASAP

Thanks

Sharon

Intuit Alumni
Mar 12, 2021 1:56:16 PM

You can download your software directly from TurboTax.

  1. Go to InstallTurboTax.com.

  2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)

  3. Enter your license code in the pop up window.

    • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

  4. Select your operating system, and select Get Download.

  5. Download your software and install.

    • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more. 

 

If you continue to receive the same message, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

New Member
Mar 15, 2021 12:28:28 PM

finished free 2020 fed & state - how do I print and send??

Intuit Alumni
Mar 15, 2021 12:46:38 PM

Please see How do I print and mail my return in TurboTax Online? for instructions.

@floflo77

New Member
Apr 6, 2021 10:41:14 AM

I put the CD into my PC and nothing happened.  Then I got a message that said something about a firewall. I have used TurboTax for many years and I have never had this much trouble installing it. What can I do now ???

Intuit Alumni
Apr 6, 2021 10:50:27 AM

If your firewall is blocking the installation, you may need to turn it off to complete installation, after which you can turn it back on. For more information and additional troubleshooting steps, please see the below Help Article:

Troubleshoot installation and running TurboTax for Windows

@Constance Fosso

New Member
Apr 12, 2021 5:32:46 PM

NEED A STATE PRODUCT CONFIRMATION NUMBER.

RECEIPT CODE TTDCRTA148267450

NY STATE FIDIARY TAX YEAR 2020

Intuit Alumni
Apr 13, 2021 9:24:17 AM

Would you please clarify your question and let us know specifically what you need.

@Miltgutman

Returning Member
May 1, 2021 12:36:02 PM

I have been trying for over an hour.  It won't download.

It gets stuck on the activation screen and a blue dot appears.

It just sits there. 

 

It never asks for a code or anything.

This really stinks - 

What a complete waste of time.....

And I already paid. 

 

Returning Member
Jul 18, 2021 4:03:53 PM

get me into my account

Level 15
Jul 18, 2021 4:10:02 PM

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript