Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 2, 2021 6:48:02 PM

How can I access my turbo tax case using the case reference number?

0 2 2080
2 Replies
Level 15
Oct 2, 2021 7:16:24 PM

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

 

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

Level 15
Oct 2, 2021 11:16:10 PM

@Jbeall41   asked:  "How can I access my turbo tax case using the case reference number?"

 

It's not clear what you mean.   Did you previously contact TurboTax Customer Support and received a ticket/case number?

 

If so, you'd need to talk to Customer Support for any information on it.  Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

https://support.turbotax.intuit.com/contact