I am getting a failed validation message when I attempt to submit only federal taxes using 2023 Premier. It says there is an update but when I check it indicates that all updates have been made. When I called customer service they indicated that I need to ask Amazon for a new download to replace what I purchased from them.
Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.
Also, make sure you have ran all updates.
If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
If using TurboTax Desktop: Please see this FAQ.
Yes, we have done all of those things numerous times and still can't transmit federal taxes. My spouse works in IT and has done everything that's been recommended to do.
Were you able to solve your issue?
If not, please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
No, I wasn't able to solve my issue and customer service couldn't solve my issue either.
Here are several troubleshooting steps that you can try:
Can you try these and let me know if you are able to file?
Please try calling TurboTax Customer service again. Here is a link: Turbo Tax Customer Service