Please see this help article for instructions to find your license code for TurboTax Desktop depending on how you purchased it.
Your license code should be included in your order confirmation email if purchased on a retailer's website, or within the package if purchased in-store. Check your email or your order history. The email might have gone to a junk or spam folder.
If it’s not there, please see this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
How do I get the activatin code, I have a license code but was not prompted for it .... went through entire tax prep and when tried to submit, TT asked me to purchase the product again ...
@packer2125 wrote:
How do I get the activatin code, I have a license code but was not prompted for it .... went through entire tax prep and when tried to submit, TT asked me to purchase the product again ...
You purchased the 2024 TurboTax desktop software to be installed on your personal computer. But you actually accessed the TurboTax online editions instead. The online editions do not require a license code and are separate from the desktop editions, with different features and price points.
See this TurboTax support FAQ for installing the TurboTax desktop software with a license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US
See this TurboTax support FAQ for how to download the 2024 tax data file from the online edition to your desktop computer for use with the desktop edition you paid for - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-online-return-tax-data-file/L4xwOG3LF_US_en_US