I am having the same issue on Jan 4, 2022. Brand new HP computer. Downloaded from Amazon. Applied updates. How does this not work on a brand new computer?
The troubleshooting directions aren't good for Windows 11. Again, brand new computer. Doesn't work.
None of the troubleshooting steps worked.
"I'll just quick download TurboTax and install it to set up to do taxes tomorrow" - ME
** 3 hours later after enabling/disabling every known configuration... still have a blank activation screen **
I have the same problem. The Activation screen is blank. Can someone from Intuit answer this question PLEASE.
Please see the below TurboTax Help Article for troubleshooting blank screens and missing buttons:
Troubleshoot blank screens, missing buttons, or missing images
If the steps listed in the article do not resolve your issue, please reach out to Customer Support:
I am having the same issue on Jan 4, 2022. Brand new HP computer. Downloaded from Amazon. Applied updates. How does this not work on a brand new computer?
The troubleshooting directions aren't good for Windows 11. Again, brand new computer. Doesn't work.
None of the troubleshooting steps worked.
"I'll just quick download TurboTax and install it to set up to do taxes tomorrow" - ME
** 3 hours later after enabling/disabling every known configuration... still have a blank activation screen **
See resolution to
See resolution in
I too tried the solutions recommended by Intuit, which are ridiculous because they reference "Internet Explorer" and the "Control Panel" which literally don't exist in Windows 11 anymore (or have been deprecated in favor of new Edge browser).
I seriously doubt the engineering staff at Intuit have installed TurboTax 2021 on a new Windows 11 laptop, if they had, they would have fixed this issue long ago.
Intuit, if you are listening, please pay for some QA engineers and spend a few bucks to give them the latest hardware and OS.
I work in high tech, and this would be unacceptable corporate behavior for my company to save money at their customer's expense. Heads would roll at the top for these kinds of disasters.
I just received my TurboTax Home & Business CD and tried installing it on my Windows 11 PC and I received a message saying it cannot be installed because it does not support my operating system!!! Windows 11 is not a supported operating system? Please help!
I know that uninstalled WIN OS updates will cause havoc with the TT program ... update your OS and reboot the computer at least twice ... see if that helps.
If not ...
Please contact support via phone for assistance with this; contact details can be found here
I tried all the "Intuit"solutions with no resolve. When is intuit going to send down a patch to make Windows 11 compatible with their software so we can do our 2021 taxes on Turbo tax? Please advise with detailed instruction a person with minimal computer ITT experience can handle. It would be much appreciated to get an answer from intuit we can use.
Please contact support via phone for assistance with this; contact details can be found here
THANK YOU TURBOTAX: I had the same problem and they sent me an update which allowed me to enter the code and all is well.
Wrong. Tried calling your tech support yesterday. Worst tech support experience ever - terrible language skills, must have asked me 10 times if I was trying to download "turbotax", could not understand the blank screen activation problem. Waste of ten minutes of my life. Never again with Turbotax!!!
I am sorry to hear this! Please see the below TurboTax Help Article for troubleshooting blank screens and missing buttons:
Troubleshoot blank screens, missing buttons, or missing images
There is also another suggestion by a user here: TurboTax Deluxe Won't Install
I to am having issues in installing the Turbotax Home & Business version. Even running in Administrator mode and the install vanishes even after running file scans and installing the needed certificate the install attempts (all 4) result's in the installer vanishes.
I have verified that all updates to the Dell Laptop and Windows 11 all are up to date. I have installed many Turbotax years without a hitch and this version has me wondering if it has NOT been well tested in Windows 11!
I agree with previous posters...
1) The 7 "P"s were missed! (Prior Proper Planning Prevents Piss Poor Performance)
2) No Window 11 Support!
3) No Phone or Online Support!
This is a critical time when the latest 2021 Turbotax application skupport is failing
@SusieQ5 Are you experiencing an issue with a blank activation screen when trying to install TurboTax? If so, we are tracking how many users continue to have this issue. In the meantime, refer to this post by another community member who was able to successfully resolve the issue by updating their drivers.
The instructions below fixed the issue for me. I had to change my resolution twice for it to work.
PC Security and Other Useful Information - Problem installing TurboTax 2021? (msmvps.com)
I downloaded and tried to install TurboTax 2021 on my Windows 11 laptop. Ran into 2 issues:
A this point, you should be OK. I was told, though, that this could happen again if you purchase anything from Intuit (State tax?).
Hope this helps someone avoid the hassles I had…
I had this same problem a year ago and don't recall where I found the solution, nor what the actual solution was, just recall that it was something simple. Now having same problem with 2021 TT. Called helpline, which was zero help, zip, nada -- the girl I talked to even said she was asking for help from someone else, then said to expect a call-back in a few minutes, and that was over an hour ago. Since I recall it was a simple solution a year ago, started trying simple things -- first went into computer settings and changed resolution to 600 x 800 or 640 x 840 or something, no luck. From here it's confusing because I tried several things and got activated and running TT. I think what I did finally was right-click on my TT icon for Properties, then went to Compatibility, then clicked boxes to override my computer settings and use the TT application settings, saved, clicked okay, then opened TT. After finally getting into TT, then exited out and re-set back to original settings, and re-opened TT and it works. Still no call-back for TT help folks. Hope this helps someone. To actually list all the details of what I did, I would actually need to do them and right down each step as I went, but it was simple, just aggravating. I'm not very computer savvy.
@sls10 Is it possible for you to share your update link so we can save time and not contact Intuit? Or alternatively, share the steps you used to contact them and get your update, plus perhaps an estimate of time it took to accomplish this? (Just trying to see a helpful, detailed post with answers). Thank you!!
If you continue to have issues with your software after trying the solutions above, please reach out to Customer Support.
What is the TurboTax phone number?
I can’t install TT 2021 on dell xps 9570 windows 11. I get to where it asks me if f I want to let it change the computer, where I answer “yes” and then nothing after that. Did all updates etc. talked to 2 TT tech people who had no idea what to do. Said talk to Microsoft. What a bunch of s#%>>>. Any ideas? Tried with CD and online and both did the same thing.
I have the same problem installing TT Home & Business. TT tech support had no clue - told me to call Microsoft.
Saw your message, I'm not a tech person. First try what 'rjbo' (or whoever that was above me) suggested from their link to PC Magazine -- I had same problem with 2020 TT, and pretty sure that was what I did to resolve it a year ago. I tried that process first, but it didn't work for me this time (same computer as last year). I found the actual tech support for TT to be totally worthless, and quite annoyed that they kept me on hold for a long time, said they were getting me additional help, said they would then call me back in a few minutes, and I think all that happened on Monday (today is Friday, and they still haven't called me back, though they did send me an email a day or two again saying that my issue was resolved, guess that's how they get paid, who knows). How I actually resolved the issue myself on my computer for 2021 TT, per my prior comments, is just from memory -- I can't recite the exact steps I took without uninstalling and doing it again, which I really don't want to do, in case I'm unable to repeat my prior success. I will say this in case it's helpful -- I never did see an entry box for the key code, but I did type it into the white blank box even though what I was typing seemed unresponsive (didn't show what I was typing), then when I was nearer success, the key code did show up at one point. And, like the other person said, it was slow, apparently TT was downloading or installing even though that wasn't apparent. I have 2 laptops, I will get out of this for now, then get back in and attempt to review my process on one laptop and describe it using the other.
@EJudeA are you getting a blank white activation screen? If so, please try this workaround until we are able to get this issue resolved. Thank you for your patience, and you are welcome to reply to this post if the workaround does not resolve the issue for you.