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New Member
posted Jun 7, 2019 3:54:26 PM

Can u face chat with someone regarding my account

0 19 5545
1 Best answer
Intuit Alumni
Jun 7, 2019 3:54:39 PM

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:
  1. Sign in to TurboTax (or create an account and choose Start for Free).
  2. Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).
  3. Select Contact us (or choose Talk to an expert in the app).
  4. Enter your question so we can match you with the right specialist.
  5. Follow the onscreen instructions to connect with SmartLookTM.

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.

19 Replies
Returning Member
Jun 7, 2019 3:54:28 PM

wait time for call is 22 minutes. I like to live chat and am not getting any instructions as to how.

New Member
Jun 7, 2019 3:54:29 PM

I can resend my Federal file after it was rejected. I can not send the state as well?

New Member
Jun 7, 2019 3:54:30 PM

sorry I can not resend my Federal e-file after it was rejected and I made the correction what do I do, I can not find a way to resend it

New Member
Jun 7, 2019 3:54:32 PM

sorry I fixed that problem but I have another problem, If I have a freight transportation company and I have a new trailer where do I claim that

New Member
Jun 7, 2019 3:54:33 PM

I want to download & print my return...nothing else!!!

New Member
Jun 7, 2019 3:54:35 PM

my tax returns were rejected after you double checked them your response said it was form 2210 i see no reason that i need that form please advise <a rel="nofollow" target="_blank" href="mailto:gmpowers@bellsouth.net">gmpowers@bellsouth.net</a>

New Member
Jun 7, 2019 3:54:38 PM

royalty and rental days on sch e

Intuit Alumni
Jun 7, 2019 3:54:39 PM

If you need help in TurboTax Online or our mobile app, get one-on-one help right on your screen with SmartLook™.*

How does it work?

When you choose SmartLook™, we'll connect you with a TurboTax specialist. You’ll see your specialist on your screen via one-way video, but they won’t see you. They’ll just see your TurboTax screen, and they’ll draw on it to guide you and get you the answers you need.

Here's how to get to SmartLook™:
  1. Sign in to TurboTax (or create an account and choose Start for Free).
  2. Select Help in the upper-right corner (on mobile devices, tap the "question mark" bubble).
  3. Select Contact us (or choose Talk to an expert in the app).
  4. Enter your question so we can match you with the right specialist.
  5. Follow the onscreen instructions to connect with SmartLookTM.

*Included with Deluxe, Premier, Self-Employed and TurboTax Live (via phone or SmartLook™). Not included with Free Edition (but available for purchase with the PLUS and the Expert Services add-on). Feature availability varies by device. State tax advice is free. Service, experience levels, hours of operation, wait times, and availability vary, and are subject to restriction and change without notice.

New Member
Jun 11, 2019 10:02:33 AM

I need my money

Returning Member
Jun 16, 2019 10:01:09 AM

The "Expert Help" leads only here. No other option provided.

New Member
Jan 6, 2020 12:53:38 PM

IRS send me letter that they did not get my 2018 income tax that I file with you on last year.  They telling me I owe them over 4,500.   When I filed with you I did owe anything and I will not receive anything.   I need you to call me and send me a copy of my tax form that you send to IRS on my behalf.     They are looking for there money by January 13, 2020.    Please give me a call at [phone number removed].   Sandra Fealing

Level 15
Jan 6, 2020 12:58:58 PM


@SFealing69 wrote:

IRS send me letter that they did not get my 2018 income tax that I file with you on last year.  They telling me I owe them over 4,500.   When I filed with you I did owe anything and I will not receive anything.   I need you to call me and send me a copy of my tax form that you send to IRS on my behalf.     They are looking for there money by January 13, 2020.    Please give me a call at [phone number removed].   Sandra Fealing


TurboTax cannot mail or email your tax return to you.  You can download a PDF of your tax return yourself.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Use the TurboTax Audit Support Center to get assistance in understanding the IRS notice you received.

Audit Support Center website - https://support.turbotax.intuit.com/irs-notice/audit-support/

New Member
Mar 8, 2020 12:59:26 PM

Yes

Expert Alumni
Mar 8, 2020 1:05:37 PM

Here is how you can connect with a Tax Expert.

Returning Member
Jan 24, 2022 3:21:13 PM

I need help my taxes were rejected !!!

Level 15
Jan 24, 2022 3:27:31 PM


@2002Table wrote:

I need help my taxes were rejected !!!


What is the rejection code and the rejection message you received on the TurboTax email?

New Member
Mar 26, 2022 6:29:10 AM

Turbo Tax was showing a duplicate email on my Turbo Tax account. The. Is received a call from [phone number removed]. Is this a legitimate number?

New Member
Mar 26, 2022 6:30:46 AM

Received email with phone number to call. How do I know if the number was legitimate

Intuit Alumni
Mar 26, 2022 9:05:50 AM

For further assistance with this matter, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  Also, it lists the number in which to reach us.