Add Supporting Details Ctrl+I Not Working

[FederalInquirer]

Hi

TurboTax Deluxe Desktop on Win 10

Clicking Ctrl+I on a numeric/amount field does not open Supporting Details

I have to go thru the menu and select: Edit > Add Supporting Details, for the Supporting Details dialog to open

If I remember correctly, the 2023 version had this issue too

Did this break? Is it a bug?

TIA

Nick

[MonikaK1]

I am also seeing that the right-clicking on a numeric field in TurboTax Desktop still brings up the list of options, but won't select Add Supporting Details or Ctrl+I, except in a worksheet that also provides a written explanation line.

I am reporting this issue for further investigation.

[jj55]

In Windows Desktop Deluxe Step-by-Step mode, some fields support Ctrl+I and some do not. Also, I have not found any fields that support double-clicking to bring up details as in prior years of TT. This is a step backwards.

However, in Forms mode all fields seem to support both Ctrl+I and double-clicking.

Please be consistent Intuit.

[SteamTrain]

@jj55 @FederalInquirer @MonikaK1 

This usually happens in any interview area that has most recently been rewritten by the software engineers.

It seems, either the software managers "appear" to be:

A) ignoring the issue?

B) ignorant that the supporting details options even exist?

or

C) perhaps the new underlying program software just cannot implement/enable the Supporting Details worksheets when the user is in the "interview".

Certainly, I can still use any of the SD shortcuts on any editable fields, in Forms Mode, since the underlying worksheets have not changed in any significant manner.

[ljs1971]

Same problem here.

Windows 11, fully up-to-date

TurboTax 2025, fully up-to-date

I primarily use this for donations, property taxes, etc., anything where I want to record the details of a payment or donation.

Ctrl-I doesn't work.

double-click doesn't work.

Edit/Add Supporting Details doesn't work.

That's in Step-By-Step.

Not being able to select "add supporting details" in FORMS either.

[LindaS5247]

If your Add Supporting documents does not work, some users have reported the steps listed below as solving the issue:

• Switch to Forms mode, find the specific worksheet, and directly add details there. 
• Sometimes double-clicking the number field will trigger the pop-up
• Try Saving your work, closing, and restarting the program
• If a field is locked due to an old $0 entry, go to Forms Mode and delete the existing data. Backspace and forward space over the field to make sure there is no data there to unlock the filed 
• Try clicking in the box and then go to Edit - Add supporting schedule.  
• Some users have reported that re-installing the software can solve the problem

Please return to Community if you have any additional information or questions and we would be happy to help.