Account recovery / locked out while abroad

Forum|Forum|11 months ago
June 17, 2025
1 reply
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Locked Out of TurboTax While Abroad – Need 2FA Reset ASAP

Hi TurboTax team,

I’m [PII removed], a Grammy-nominated producer currently on tour in Europe. I legally reside in the U.S. under an O-1 visa, and I just purchased TurboTax Home & Business 2023 (PII removed) to file my 2023 return.

However, I’m now completely locked out of my Intuit account because 2-step verification is tied to a U.S. phone number I can’t access from Belgium. iMessage doesn’t trigger the code, and the “passkey” login doesn’t work.

This is blocking me from complying with the IRS and completing urgent filings that impact my visa renewal and U.S. business. I have all proof of purchase and identity.

I’ve tried every option — now I just need someone from the account recovery or security verification team to reset the 2FA and switch me to email verification or temporary access.

Please escalate this request or provide a contact I can email directly. I am filing in good faith and just need access to the product I paid for.

[PII removed]

TurboTax Home & Biz Windows

LenaH

Community Manager

To access account recovery, please click here. If you can't receive a code, fill out the form in the link.

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sebastiengrrrAuthor

Level 2

Hi Lenah,

Thank you for your reply. It gives me access to my profile space but NOT to the product TurboTax 2023.

To clarify, I’m trying to access TurboTax 2023, but I’m blocked at the two-step verification stage.

1) My U.S. phone number is currently inactive while I’m in Europe, and 2) I don’t have access to the passkey option either.

What’s the next step to regain access? It’s urgent that I enter the platform to complete my 2023 filing.

Appreciate your help.

Best,
Sébastien

LenaH

Community Manager

If you cannot access the product, you will have to contact customer service. Please call 1-800-4-INTUIT (1-800-446-8848) and they can assist you further.

@sebastiengrrr

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