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Returning Member
posted Jan 27, 2022 3:24:50 PM

2021 Turbo Tax CD Version tries to re-open after Exit

My CD version of 2021 Turbo Tax always tries to re-open itself after I exit. Sometimes it succeeds, sometimes it fails.  Any ideas how to stop it? Thanks!

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13 Replies
Level 3
Jan 28, 2022 5:52:26 AM

I have been trying to find a place to ask this question.  Since I have not found it, I am asking here.
Please let me know the URL where to ask a general installation question.

 

I purchased TT Delux 2021.  Trying to install it from online (download it).  How do I get around the step of Adding some add-on to my browser?  In my experience, these add-on only try to sell you stuff, create problems, and nothing good.
Please let me know how to install without an add-on?

 

TIA

Intuit Alumni
Jan 28, 2022 9:36:28 AM

What is your screen saying when it reopens?

@bgrant85

 

Please contact support for assistance with your download.

What is the TurboTax phone number? - Intuit  

@Dmitry

Level 3
Jan 28, 2022 9:57:22 AM

First, thank you for your message.

 

I was able to install without installing any add-on by changing the browser.   The Turbo Tax should have suggested that an add-on was not necessary when using a different browser.

Intuit Alumni
Jan 28, 2022 10:14:11 AM

Thank you for that information. We appreciate your contribution to the Community.

Level 2
Feb 2, 2022 11:28:53 AM

It doesn't look like replies answered question. My 2021 TT Premier continues to restart after i exit - quite annoying

Returning Member
Feb 2, 2022 1:50:35 PM

When TT reboots, the screen doesn't say anything special, but shows the boot-up screen only (ie., the same as when I open it each time.)

 

@AkinaLO  

Expert Alumni
Feb 2, 2022 7:39:29 PM

@JDS250  @bgrant85  Please contact TurboTax support.

 

Here is a link to finding a TurboTax expert.


Here is a link to the TurboTax Phone Number.

Level 15
Feb 2, 2022 7:44:41 PM

@RobertB4444   Hi,  my Windows Home & Business restarted too after I hit the X to close it.  Seems like a problem is showing up.  Seen a couple posts.  Please pass it up the line.  

Level 15
Feb 2, 2022 7:46:16 PM

And @RobertB4444  That link for using a expert in Turbo Tax Live is not to get to support.

 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 2
Feb 3, 2022 5:51:49 AM

Looks like the latest update fixed this!?

Returning Member
Feb 21, 2022 12:48:44 PM

I have exactly the same issue.  Not a show stopper, but very annoying.

New Member
Feb 21, 2022 1:01:12 PM

I don't think so.  I am experiencing the same problem with my 2021 TT Premier edition, and as of today (2/21/2022) my software is up to date.

Intuit Alumni
Feb 23, 2022 11:30:04 AM

It would be best to contact support to address your concerns over the phone. Please follow the steps to contact support below. 

What is the TurboTax phone number? - Intuit   

@gandalf50   @Minnguy