1921 error while loading turbotax 2020

You can download your software directly from TurboTax.

1. Go to InstallTurboTax.com.

2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)

3. Enter your license code in the pop up window.

   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

4. Select your operating system, and select Get Download.

5. Download your software and install.

   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more. 

I tried several times. The install stalls at 9% complete. this is for 2020 Business for Windows.

I tried your idea 4 times it did not work. 

The solution given does not work and does not apply to this issue.  The software has been dowloaded and when you run the executable file it gets to 9% and doesn't go beyond and it eventully errors out with the 1921 error message.

For the " Error 1921: Service 'Intuit Update Service' (IntuitUpdateService) could not be stopped. Verify that you have sufficient privileges to stop system services when attempting to update TurboTax, please see the FAQ link posted below for a solution. Please let us know if this helps:

Error 1921: "Service 'Intuit Update Service' (IntuitUpdateService) could not be stopped..."

I'm sorry, but your solution doesn't work.  Please post something here that really can be fixed.  I need to get my taxes done and I'm stuck in install limbo.  Post a viable answer.  Thank you!

If you tried the steps recommended by @TiffanyL and they did not resolve the error message please follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

The Contact Us page does not have the options that were listed in the FAQ. It is a blank page.

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@rsfite17 wrote:

The Contact Us page does not have the options that were listed in the FAQ. It is a blank page.

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This link - https://support.turbotax.intuit.com/contact/

Doesn't look blank to me -

I am also stuck at 9% while loading.  I tried to go online and get into my account (I have used Turbo Tax for years)  it won't accept my password and when I try to set a new password and put in the six-digit verification number, I am taken back to the previous screen.  This is so frustrating.  I have tried calling and am no on a 30-minute call back.  Your services used to be the best, now they have gone right down the toilet.

TurboTax home and Business 2020. Tried this several times, but loading stalls after 9 min in. 

What is the solution??? 

Please try a manual update by following the instructions below.

Manually Update TurboTax for Windows Software (Bas...

If you continue to have an issue please contact TurboTax support.

What is the TurboTax phone number? 

How can you manually update something that was never installed??  We are all complaining that the installer gets to 9% and then stops, then rolls back the installation.  If you don't have a viable solution, please say so.  We can all then get a refund of the money we spent on software that does not install.

Thank you

Did they ever resolve your issue?

See this Turbo Tax FAQ on Troubleshoot installation and running TurboTax for Windows Troubleshooting installation issues

I finally got the 2020 Deluxe to install. 

My Solution: Ctrl+ Alt + Delete, Task Manager, More Details (at the bottom), Click Processes, then scroll down under Background Processes and find Intuit Update Service. Click it and then click End Task.

I was then able to fully install the software. 

Thank you for posting this fix.. it worked for me!

Thanks, worked like a charm,  had to stop the service to get it to install AND to get it to manuel update after.  Big hiccups this year.  Quite stressful when working on taxes!

A new member to the TT forum is able to post a fix that works. While the experts fumble with the repeated failed fixes.

Thank you for posting this solution!  It worked for me! 

Thank-you for posting this. Fixed my install problem too!