Kentucky State Tax Error

Forum|Forum|4 years ago
February 3, 2022
154 replies
10 views

When doing the review to e file an error popped up? It said I had an error of a missing EIN or SSN for the dependent care credit and was not eligible to e file. However, I did not claim this credit and it never offered me an option to correct it. I have been through everything multiple times now and can't find it anywhere. What can I do so I can e file this return?

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DemiW

Level 4

No worries, TurboTax is aware. Here's a link for you to sign up to get an email when the issue is fixed.

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LBHunter

Level 2

I'm having the same issue as well. I have had two staff members looking in to this as well. I was able to file in KY electronically last year too. Please let us know when this is fixed. The customer service is Awesome.

mds041703

Level 3

02/05/2022 @1844 EST, not fixed.

yeloperl

Level 2

I am having the same issue. Need help please. Looks like alot of others are too.

Oakley12

Level 2

I am having the same issue. I do not have child care but I cannot seem to correct this issue. I have used Turbo Tax for years and have never had an issue like this one happen.

DemiW

Level 4

@jhatcherjr41

No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Mark 1969

Level 2

same issue 02/05/ at 0955 pm.

BRCATZ

Level 2

Got the KY State Error Message also, should I go ahead and E-file my Federal then now and come back to E-file State later. That option is available but I wonder if I would need to fix my Federal side of things first when Turbo Tax gets this fixed. If I E-file Federal now, I can't go back in fix anything if needed without doing an Amended Return later. Is this correct what I am thinking?

beckybsharpe

Level 2

I came here yesterday to ask the same thing. I’m almost afraid to file federal and come back later to state because what if something else is wrong. I am definitely not trying to give myself more of a headache after this ordeal. And They keep directing us to that link that states the issue is resolved. Super aggravated at this point.

dshadetree88

Level 2

I got this exact same message too. Then I was like okay fine, so I'll mail it in, whatever, but TurboTax still wants to pay for the state fee. Jokes on them. If I can't submit it for e-filing, they shouldn't get a penny for state because this is clearly an issue on their end. I don't even have children, nor did I claim any, they can clearly see that. TurboTax is drunk, go home.

Skm85

Level 2

I caved and paid the extra just to talk to a human. ZERO help. Just to be told it’s something on their end and nothing I did. But no one offered me my money back. All I got was the generic “sign up for email updates” I also noticed that post was 3days ago. So they could have let us know there was a problem. Seems like a shady way to get us to “upgrade” and pay more.