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Level 1
March 27, 2026
Question

I was billed $110 for a call with expert

  • March 27, 2026
  • 1 reply
  • 9 views

I purchased a turbotax version that comes with expert assist. However after a call with an expert I was billed $110 for the service ($92.40 after discount). Is this correct billing? Is the service not included in the product? I for sure did not see any indication that this service will cost when I arranged for the call, only afterwards got a dialog popping up showing $110 and asking for credit card details at the last step before submitting my filing.

1 reply

TurboTax_Susan
Level 15
March 27, 2026

As per our website, Expert Assist Self-Employed costs $110 per return.