Note: Buttons that don’t work or fields that don’t allow entry
If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.
If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.
If there are error messages to fix your 1099-SSA form and you have "copied and pasted" to enter some of the information, it might have spaces or other invisible formatting characters that are causing the errors. Please be sure there are no extra spaces before the entries or after the entries. Also, be sure there are no zeros listed. If the box is blank, please leave it blank.
I am having this issue on my 2020 taxes. The response does not work I tried it on 3 different devices.
An SSA-1099 gets entered under Social Security Income. A 1099-R gets entered under IRA, 401(k), Pension Plan Withdrawals Income. There are two different places to enter your form depending on what type of form it is. It is either a SSA-1099 OR a 1099-R. Make sure you are in the right spot and be sure to delete the erroneous entry if you started in the wrong place. @jea217
i am in the right spot. It has my information from the previous year. the problem is when I click on it the next screen asks if i have information to enter. I click yes and then it just shoots me back to the previous screen. Now it doesn't say revisit is says EDIT.
Perfect. "Edit" and enter the updated information from your current year form.
when I click edit it asks if i want to add information, i say yes and then it kicks me back to the screen to enter information. It is not working.
Try jumping directly to the Social Security section.
That will take you to the screen Did you receive Social Security or Railroad Retirement benefits in 2020? Say Yes and enter your information in the appropriate boxes.
i ended up creating a new account and starting all over. That seemed to work and i was able to enter the information.
thanks for your help.
I'm in the 2019 tax year my order number isQSTCB198587174. I need help
I DON'T KNOW ABOUT A NEW BROWSER, I'M 82 AND AM STUCK. PLEASE HELP ME.
This sounds like it would be best done by speaking with a customer support specialist by clicking here.
I am attempting to do the taxes for my father and using the desktop downloaded version of TurboTax 2020. I am using the Step by Step option in completing the form. I finished the 1099-R portion for Retirement Income, answered the RMD confirmation portion, then clicked the 'Continue' button and the screen refreshes to a blank screen and it says 'No Form' in the bottom left corner. I attempted to jump right to the SSA-1099 page, by typing in 'ssa1099' in the search window. However, when I 'jumped' to the SSA-1099 portion, there was still a blank page.
How can I pull up the SSA-1099 portion and be able to enter information?
@mdyrng2010 wrote:
I am attempting to do the taxes for my father and using the desktop downloaded version of TurboTax 2020. I am using the Step by Step option in completing the form. I finished the 1099-R portion for Retirement Income, answered the RMD confirmation portion, then clicked the 'Continue' button and the screen refreshes to a blank screen and it says 'No Form' in the bottom left corner. I attempted to jump right to the SSA-1099 page, by typing in 'ssa1099' in the search window. However, when I 'jumped' to the SSA-1099 portion, there was still a blank page.
How can I pull up the SSA-1099 portion and be able to enter information?
Are you using a Windows or Mac personal computer?
If Windows, try this -
Save your tax return and close the TurboTax program.
Right click on the TurboTax icon
Click on Properties
Click on the Compatibility tab
Check the box Run this program as an administrator
Click on Apply and OK
Start the TurboTax program and see if the problem has been corrected.
It is working fine for me. To resolve your issue:
I am trying to enter SSA information in my desktop version of TurboTax Home and Business and, just as the person describes in this chat, TurboTax will not accept any input on this form. I am not using TurboTax Online or TurboTax on my phone. I am using my full-functioning computer and standalone Turbo Tax for Home and Business 2021 with the latest updates installed.
This suggestion has worked for others. Please try the steps below.
See if this will help - Save your tax return. Close the TurboTax program.
I can type numbers and letters into other fields but when I try to enter on the social security pages it just won't. I've tried this on 2 separate income filings. I tried the compatibility tab and entered run this program as an administrator. Just don't understand. This is my first time to use the website download version of Turbotax after using the CD version for many many years. My new windows based PC doesn't have a CD drive.
Not very happy right now. can't finish my taxes.
This was a suggestion by our awesome Tax Champ @DoninGA and was successful.
See if this will help -
@ljenkines
it does not. As I mentioned in my question I had already done that. I used a different broswer and that didn't work. I was able to go to the form and input it but I really do not want to have to do it that way.
It sounds like you have been proactive in trying different things. Let me ask, you are using the CD/download product, right ("I was able to go to the form ")? Then changing the browser won't make any difference - that is a suggestion only for Online users (since the majority of Turbotax customers use Online, answers tend to be skewed that way).
Can you give us a screenshot of the input screen that is giving you this trouble? Of course, please redact any personally identifiable information. Thanks.
@ljenkines