Why didn't i receive my 40% discount as per promo email?

Forum|Forum|1 year ago
April 28, 2025
9 replies
15 views

The tax finish line is sooooo close! Here’s a little push to help you file on time: get 40% OFF select TurboTax products when you file by April 30, 2025.* Just sign back in and your discount will automatically apply at checkout. Discount not applied

danieljd77

Level 2

Yes also not applied, in spite of logging in and out and clearing cache, etc etc , and then called in to be told that they cannot give me a code for 40% but 20%. if I want the 40% they will have to see the email? they did send it to me, maybe they can check that first, instead of me proving I have an email. what was a positive YAY moment, I get some money off is now a headache....awaiting a call to see what someone higher up the chain can do...

Anonymous

@astinnissen As the email is sent randomly by another department, we do not have the list of the customers who received it. You can send us a screenshot of this email and your order number, and we will get back to you.

Thank you for choosing TurboTax.

astinnissenAuthor

Level 2

lynn-giesbrecht

Level 2

Seems the problem is happening again this year (for 2025 taxes). I was promised 40% off, but when I went to pay (before March 15), it is only discounting 25%. Not sure if I should just pay that now, in case the discount gets reduced even further before this is resolved....