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Level 2
April 1, 2025
Question

Why can't I use netfile québec service even if I'm eligible?

  • April 1, 2025
  • 3 replies
  • 3 views
I answered no to all the question but at the end I'm being told that I'm not eligible to use this service

    3 replies

    TurboTax_Susan
    Alumni - Intuit
    April 2, 2025

    Can you please provide more information about your problem? What is the exact error message that you are getting? 

     

     

     

    Level 2
    April 2, 2025

    Hello,

    I get this message :

    NetFile Québec : You are not eligible

    Coline, you do not qualify to use Revenu Québec's NetFile service.
     
    But I do not understand why I'd not be eligible. I answered no to every question at the begining.
    TurboTax_Susan
    Alumni - Intuit
    April 5, 2025

    You can review your eligibility on this Revenu Québec page: Filing Your Income Tax Return Online

     

    If you are eligible but still can't file, please contact our phone support team for more assistance.