RESOLVED AFTER MANY CALLS: Cannot reinstall/download CD product on second computer

Forum|Forum|5 years ago
January 3, 2021
12 replies
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(This is edited for clarity so it can help other users, thanks. I was finally able to download both Windows and Mac versions.)

Hello, I bought a TurboTax Deluxe 2020 CD on Amazon last week and installed it on my Windows desktop computer via a CD drive using the license code on the CD jacket. At the time, it did NOT ask me to create an account nor ask me to sign in to my existing account.

Now, I'm trying to download the software to my laptop (which doesn't have a CD drive) -- via the InstallTurboTax website. When I input my license code, it says: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

However, this license code isn't showing up in my account -- likely because I wasn't asked to sign in to my account when installing the CD on my desktop.

I've researched this problem online and searched this forum haven't found viable solutions. TT only points to the process I've already tried out above without success -- it generates the same error message about license code associated with another account.

I tried to put in a help desk ticket on the TurboTax website, but it allows only 2-3 lines -- so wasn't able to explain my situation!

Maybe I shouldn't have installed the CD on my desktop via the CD drive, which didn't give a prompt to sign into my account.

How can I remedy this situation, short of uninstalling from my desktop? Not sure if that would help.

Any advice is deeply appreciated. Thanks, in advance!! Happy and healthy new year!

Show previous replies

taimeng

Level 2

I'm thankful to all the other replies which convinced me that calling customer support is not worth the time.

The real problem is that fewer and fewer computers have CD-ROM drives. We have only one such computer at home but there are three adults in the household and we each have our own computer. We needed a way to install TurboTax on a Windows PC and on a MacBook.

I ran into the same problem, unable to download TurboTax. So I copied the installation files from the CD-ROM onto a USB drive. I used my Windows PC to do that. To copy the Mac installer, I needed to use a tool called hfsexplorer, available for free at http://www.catacombae.org/hfsexplorer/. Do your own research and be convinced first that hfsexplorer is safe to use.

KatieA

Level 2

This foolishness still exists in 2023 - just ran into the same issue trying to download to a MAC after installing on a PC via CD. Called customer service 3 separate times, and each time the person was unable to understand that I needed a license code added to my account so I could download to the MAC. Instead, they hung up. When requesting to speak to a supervisor - same thing. They hung up. Requested a call-back, when I answered the phone, it was dead air - no one there. I wish I had seen this discussion before doing the install, and tried instead to "register" the product on my Intuit account. I buy the product every year, and it never shows up on my account. But I have to put in the License Code when installing on my desktop, so they know I own the product.

Toms10

Level 2

I was able to load Turbo Tax on my laptop after loading it from a CD on my computer by copying the files from the CD to a USB drive, then loading on my laptop from that. Worked fine for me.