Solved
How to cancel and do the download program?
Clear the return and sign out. Click on My Account at the top of the online program screen. Click on Clear & Start Over.
Go to this website to purchase one of the 2016 desktop CD/Download editions - https://turbotax.intuit.com/personal-taxes/cd-download/
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.