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Level 1

Question

Cancel my account

Forum|Forum|3 years ago
August 25, 2022
22 replies
100 views

How do I cancel my intuit account and get my refund.

TurboTax Self Employed Online

Critter-3

Level 15

You cannot cancel or close a TT account if you have registered it per the IRS regulations but you can choose to simply not file that return. The online program is free to use until you get to the point of filing or printing of the return ... to do either you must pay for the use of the program thus online fees, once paid, are non refundable.

Boilerman_63

Level 2

during my tax filing I got to the point where I saw that I did not have a tax return due, not possible, so I changed to another preparer and had the complete process done quickly and I am getting all of my taxes from my Social security returned it's complete and waiting for y return

Can you cancel my current process I did not complete anyway? I am a senior only on SS check I must get all my return fast

Sorry

SForrestLO

Level 11

Unfortunately, you cannot delete or cancel your account.

As long as you have not paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you entered. (Fees paid through Pay With My Refund and pre-paid code also count as "paid.")

Once you've paid or registered, we're required to store copies of your return. These are the same requirements imposed on accountants, CPAs, and other professional tax preparers.

TurboTax will keep the username and password you created in case you ever want to return to the website.

Request to delete data from Inuit database.

@Boilerman_63

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

VolvoGirl

Level 15

You can not delete or merge accounts.

You can try to clear all of the information in your TurboTax account for this year but you will need to Contact Customer Support to have an account deactivated for more of a resolution.

Intuit - How to delete my account

How do I delete my account? | IRS Free File Program delivered by TurboTax

noderosdelta

Level 2

Please cancel my turbo tax account

DoninGA

Level 15

@noderosdelta wrote:

Please cancel my turbo tax account

A TurboTax online account cannot be deleted.

If you are an Advantage subscriber where you receive the TurboTax software every November, go to this TurboTax support FAQ for canceling the Advantage account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=la1efy9z

user17737598291

Level 2

please cancel my account

DoninGA

Level 15

@user17737598291 wrote:

please cancel my account

READ the answer to your question in this thread directly above your post.

Pickles1954

Level 2

I want to cancel this account and open a new one that lets me install the standard turbo tax.It will not allow me to install the other program.

MarilynG

Level 15

Are you having issues trying to install TurboTax for Desktop from a download in your account?

If you can provide more details, we'll try to help.

Here's detailed info on How to Manage Your Intuit Account and How to View Your TurboTax Accounts.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Critter-3

Level 15

All the downloaded programs can handle all the same tax forms so you only need to install one personal tax program. Return the second program you purchased and do not need and use the one you already have installed.

CWDeceased

Level 2

Please cancel [removed]Deceased account, Services are no longer required. Please respond to [email address removed] [removed Brother/Executor to [removed].

xmasbaby0

Level 15

@CWDeceased No one in this user forum can cancel a TurboTax account. We have no access to user's accounts. TurboTax accounts cannot be cancelled. But they can be abandoned, and nothing will happen to the account. No one else will have access.

Or do you mean you want to cancel an Advantage membership to stop the annual fees for the software?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Devin031

Level 2

I would like to cancel my services as of 06/16/2025

DoninGA

Level 15

@Devin031 wrote:

I would like to cancel my services as of 06/16/2025

A TurboTax online account cannot be deleted.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.