Skip to main content
Level 1
April 15, 2026
Question

billing dispute

  • April 15, 2026
  • 1 reply
  • 54 views

Turbo Tax Online do it yourself deluxe 2025   Federal n State     $151.58   - completed and paid - but did not file  -signed out to come back with additional info later and could not get back in - kept getting locked out.  Order No: [PII removed]    04/14/2026      Out of frustration and time, we completed another account return, and did file that one.  It has been accepted, and I was billed for that too $151.58.  Order No:[PII removed].                                                                                                                                                                  Please cancel/refund the first transaction ending in [PII removed].  If you have questions than please provide a phone number to speak to a billing department representative,   Thank you.

    1 reply

    DoninGA
    Level 15
    Level 15
    April 15, 2026

    You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

     

    Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)