Yes, @xmasbaby0 is correct for resources to phone TurboTax. Also, they can be asked for support if there is a license code activation issue.
A refund may be possible if the product was purchased from TurboTax directly and has not been used to download the state for Windows, or download the state for Mac, or e-file yet.
Otherwise, see: I can’t find my license code.
How do I download the software I purchased at TurboTax.com?
For Windows:
How do I install the TurboTax software for Windows?
For Mac:
How do I install the TurboTax software for Mac?
How do I transfer last year's return into the 2020 TurboTax for Mac software?
@cjvaughandesigns
