Did you see these 2 help articles? Maybe the Activation screen is blank?
How to fix blank screens in the Windows programhttps://ttlc.intuit.com/community/upgrade-products/help/how-do-i-fix-blank-screens-during-activation...
Troubleshooting blank screens and missing buttonshttps://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or...
Or call in,
How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
