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Getting error 70001 "TurboTax is already running under another account. Switch users and run ..." ???? No one to call for help anymore!!!!
I did look at the iPad app for TurboTax and then decided I prefer the one I have always used ... the CD version.
How do I "cancel or delete" the online free version so I can use my purchased version?
How come there is NO technical support anymore to call??
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Two different usernames are posting to this thread, so it is confusing. The desktop software can only be downloaded/installed to a full PC or Mac--not to a mobile device of any sort. If you are trying to use an iPad to prepare your tax return, then you can only use online TurboTax.
You do not have to cancel or delete your online account in order to use the desktop software. If you want to clear out any information you did enter you can do that.
https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over
Just do not get confused between online TurboTax and desktop software. We see users who download the desktop software but then they get confused and "log on" to online and wonder why they are being charged for using it. if you use desktop software, you do not "log on" with a user ID. You just open up the program from your own computer and start your return by going to File and New Tax Return. It is also imperative when using desktop software to SAVE your work. Desktop does not autosave.
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<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available from 5 a.m. to 9 p.m. Pacific time.
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<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901436-error-code-70001-when-using-turbotax-desktop">https://ttlc...>
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“Error Code 70001 when using TurboTax Desktop
This is a spontaneous connectivity issue that Typically resolves itself as long as your connection to TurboTax remains intact while the process you are working on completes.”
I Don’t know about you, but this is not helpful. Clearly my description of the problem was not read or understood... which is why programmers need to talk to users to correct programming glitches. Using a forum board to substitute for a proper live discussion just doesn’t work to drive all programming improvements or finding programming glitches.
The above Technical Support... is telling me ... be patient the problem will resolve itself and go away. Nope! Too many frustrating hours wasted installing, uninstalling, mining the web for answers, calling Intuit to listen to multiple menu options and never getting to a technical person (perhaps the technical support is offshore and neither understands or can communicate in English, just a guess). The problem did not resolve itself.
I will consider the matter closed. I resolved my problem with doing my taxes by deciding to move on. BUYER BEWARE.
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They do not have support on weekends outside of the main tax season. If you look now on a Monday you should be able to get a number for the support line.
It is getting harder to use the online version IMHO, they have to prevent people from using their program and not paying. If they would get payment up front it would solve that problem and they could provide a much more usable system.
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I'm having the same issue. Rather than ranting on about bigotry etc. provide solutions for crying out loud!! I'm with the original poster technical support with Turbo Tax is non existent and spending hours to correct an error is BS. Now I can't open any of my prior year tax software without getting that stupid error!!
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Error Code 70001 when using TurboTax Desktop
This is a spontaneous connectivity issue that typically resolves itself as long as your connection to TurboTax remains intact while the process you are working on completes.
Solution
If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.
If that doesn't solve your problem:
- Make sure you aren't on a work computer. (Most work computers have a strong security firewall that can blocking TurboTax from accessing the Internet.)
- Check your firewall (like Windows Defender, Bitdefender, or AVG). Make sure it's not blocking TurboTax from accessing the internet.
- Run TurboTax as an administrator.
- Ensure TurboTax is up-to-date.
To reset your Internet connection:
- Turn off your computer, your router, and your cable modem, in that order.
- Wait a minute, then turn your modem back on.
- Wait another minute, then turn your router back on.
- Once your router is back up, turn your computer back on and try logging in again.