TurboTax locked incorrect SIN on spouse return – cannot file or edit (Case #1772 7 95 96 2537)
Hi,
I am currently dealing with an issue in TurboTax where my spouse’s SIN became locked incorrectly in the return. Because of this, the return cannot be filed and I am unable to correct the SIN.
I already contacted TurboTax support and this issue is associated with case #1772 7 95 96 2537.
The suggested workaround from support was to delete the spouse’s return, create a new return, re-add Expert Assist, and then request a “one-time courtesy refund”.
To be honest, the wording around a “courtesy refund” was quite frustrating to hear. This issue was not caused by me — it appears to be a system limitation or error within TurboTax. Framing the refund as a courtesy makes it sound like the customer did something wrong, which is not the case here.
What I am asking for is straightforward:
Allow the SIN to be corrected so the return can be properly filed to CRA, or
Issue a refund for the return that cannot be filed due to this system issue.
I would really appreciate it if a TurboTax moderator could review case #[phone number removed]7 and help resolve this.
Has anyone else experienced a locked SIN issue like this in TurboTax?
Thank you.
