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5 replies

Level 15
March 3, 2020

If it has been more than 10 business days since you signed up for the card (remember holidays and weekends do not count as business days), please call  toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you. When contacting Customer Care, do not choose option 2 as directed, it will repeat a few times then you will get more options to reach a person. 
Please see the TurboTax FAQ: When will I receive my Turbo® Visa® Debit Card? for more information. 

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Level 2
March 24, 2020

It has been over a MONTH!!!! I NEED MY CARD TO FEED MY CHILDREN. WE HAVE NO FOOD IN THE HOUSE. THIS IS RIDICULOUS. I NEED TO BE CONTACTED ASAP!!!!

Level 13
March 24, 2020

If it has been more than 10 business days since you signed up for the card, please call toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you. When contacting Customer Care, do not choose option 2 as directed, it will repeat a few times then you will get more options to reach a person. 

 

Please see the TurboTax FAQ: When will I receive my Turbo® Visa® Debit Card? for more information. 

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"